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Deadline: 16 December 2015. The contact person is Dirk Appelmans, Adviser (02 226 87 67). Responses are expected electronically only to consultation.sg@ibpt.be (ref. Consult-2015-F4). The document should clearly indicate what is confidential. If the answer contains confidential information, it must be accompanied by a non-confidential version of the response.

Opinion of the European Commission of 16 November 2015 (BRxx 2012 revision)

Brussels, 5 November 2015 BIPT has collected new coverage data from the mobile telecom operators and has incorporated them into the "Atlas" on its website. These show that only 0.61% of the Belgian population does not have 4G coverage yet, from any operator. As for 3G almost all of the Belgian population is covered. The Atlas now also contains new functionalities helping the consumer to verify the coverage in a given municipality.

Brussels, 4 November 2015 BIPT reports on the checks carried out concerning the bpost retail network, the quality of information provided in post offices and Postal Points and accessibility thereof. Generally speaking the provision of information is rather good, although BIPT stresses the importance of staff training so that questions from customers can be answered correctly as well as the legal obligation to post up the applicable rates in post offices. 97% of the post offices checked are considered to be easily accessible, although accessibility of post offices and Postal Points for disabled persons is a worry.

Given that bpost is the main player on the Belgian postal market, that it is the universal service provider and that it is responsible for a number of services of general economic interest, BIPT considers it necessary to make the result of its monitoring of bpost in 2015 publicly available. This communication concerns certain legal obligations regarding quality, for which the legislator has not defined any specific monitoring tool and which therefore fall under BIPT's general control power. This monitoring took place in 2015 in 130 post offices and 111 Postal Points and concerns, among other things, the provision of oral and written information to users, the accessibility for disabled people and the opening hours.

Opinion of the European Commission of 29 October 2015 (BRxx 2012 addendum)

Brussels, 28 October 2015 BIPT publishes the results of its annual survey on the users’ perception of the Belgian electronic communications market. Overall consumers are rather satisfied. Problems they experience regard Internet and television for the most part. They state that it is not always as easy to switch telecom services bundles as it is for mobile telephony. Users want to be well informed, for instance about the tariff plan most advantageous for them or about the actual Internet speed of their connection.

A number of technical solutions are available to improve indoor coverage. The purpose of this consultation is to get the stakeholders' opinion to stimulate indoor coverage

Inquiry about the users’ perception of the Belgian electronic communications market (October 2015)

Based on the available information, BIPT finds that bpost has carried out measurements in order to assess the satisfaction rate of its customers in 2014, and gives a favourable opinion as regards the realisation of the 2014 improvement plan and the improvement measures which it aims at for 2015. Based on the data provided by bpost BIPT comes to the conclusion that the general satisfaction rate peaks in 2014 with 86.5% of the customers indicating that they are rather satisfied, satisfied or very satisfied. Although customer satisfaction has increased in general, BIPT points to the decrease in customer satisfaction of companies as regards among other things the proximity and the opening times of the Postal Points. An exploratory study into the preferences and needs (that may have changed) of companies might constitute a possible solution to the get a better insight into the problem. BIPT encourages bpost to continue its efforts as regards the improvement of the satisfaction indices that relate among other things to the services in case of loss of or damage to the regular items of companies, the ease with which registered items can be received for companies and private persons and the accessibility of the postal offices for companies and private persons