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Communication of the BIPT Council of 22 December 2015 regarding the monitoring of the universal telecommunications service 2014-2015

Comments received by BIPT within the framework of the public consultation concerning its draft of the operational plan 2016

Operational plan 2016

From 2 until 27 November 2015 the World Radio Conference (WRC 15) was held in Geneva. A Belgian delegation, steered by BIPT, participated in this conference. This communication includes a summary of the main results for Belgium.

Survey conducted among individuals, businesses and public authorities on conventional universal postal delivery

In order to guarantee that the universal postal service (UPS) offer optimally meets the demand for postal services, BIPT has organised a study of the needs, preferences and willingness to pay of the UPS users. The study's method is based on the RAND study 'Study on Appropriate Methodologies to Better Measure Consumer Preferences for Postal Services’ of 2011. Following a general inquiry on postal services various scenarios regarding universal postal services were submitted to the respondents through the conjoint analysis method. On that basis the preferences, needs and willingness to pay have been mapped. This mission fits in with Article 133, 1°, of the Act of 21 March 1991.

The deadline for replying is 22 Januar 2016, included. The contact person is Gino Ducheyne (tel. 02 226 88 18). Address: consultation.sg@bipt.be. Answers shall be sent by e-mail exclusively to the address indicated. The subject of the e-mail shall at least mention the reference " Consult-2015-G3 ". The document should clearly state what is confidential.

The Act of 21 March 1991 on the reform of some economic public companies tasks BIPT with the publication of a yearly report of the actions it has undertaken in order to verify that postal service providers abide by their obligations. However, considering the limited impact on the postal market of the infractions possibly recorded during monitoring, BIPT decided to cease systematically monitoring the postal service providers and to proceed to monitoring only when a complaint has been submitted. BIPT believes it would be disproportionate to commit resources to monitoring while it has not received any breach notification and consumers do not complain about the situation. Given that BIPT did not receive any complaint about breaches or infractions of Article 148bis, §2, of the Act of 21 March 1991 on the reform of some economic public companies, BIPT did not carry out any monitoring in 2015.

BIPT publishes for the fourth time a benchmark study of the prices for telecom products in Belgium and our neighbouring countries (the Netherlands, France, Germany, Luxemburg and the United Kingdom).