BIPT reports on the checks carried out concerning the bpost retail network, the quality of information provided in post offices and Postal Points and accessibility thereof.
Generally speaking the provision of information is rather good, although BIPT stresses the importance of staff training so that questions from customers can be answered correctly as well as the legal obligation to post up the applicable rates in post offices.
97% of the post offices checked are considered to be easily accessible, although accessibility of post offices and Postal Points for disabled persons is a worry.
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