A growing market
The postal market has undergone numerous technical and economic changes:
- The turnover of the postal market grew by 4,7% in 2019;
- This rate even increases at around 10,6% for the parcel and express segment;
- The parcel and express segment is still growing: per capita, per capita, a parcel was sent or an express service was used every 16 days in 2019;
Further stimulate e-commerce
The BIPT has tasked WIK Consult GmbH with carrying out a study on the postal aspects of e-commerce in Belgium.
In the course of 2022 various stakeholders were interviewed by WIK by way of public inquiries, quantitative surveys and qualitative interviews.
The study offers new insights into the postal aspects of the Belgian e-commerce market. The study makes 6 recommendations.
Always more transparency
In 2017, within the framework of its mission to foster competition, BIPT published a website enabling the geolocation of the postal service points of operators that are active in Belgium: postalpoint.be.
In 2019, BIPT published online a series of questions and answers regarding the most frequent issues concerning the delivery of parcels, mentioning whom to turn to in case of problems.
Tariff comparison tool for 2 kg parcels in Belgium and Europe
Moreover, in 2021 BIPT launched a tariff comparison tool for 2 kg parcels in Belgium and Europe.
This tariff comparison tool presents the tariffs – applicable on 1 January – of all operators for sending a – commonly used – 2 kg parcel. For every destination, in Belgium or elsewhere in Europe, you can check which operators provide their services. In addition to the tariffs for that destination, you will find a great deal of useful information such as the minimum and maximum dimensions and weights, whether a standard insurance is included, or even collection at home.
With this tool the BIPT wishes to better inform consumers, reduce the obstacles to postal services and foster competition in the market.