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You have a fixed line: 

  • You will keep your telephone number if you stay in the same telephone area. 
  • You sign or validate online a written mandate for your new telecoms operator. You mention in it that your new operator must ensure that you can keep your previous number.
  • Your new operator terminates your former subscription and takes over your previous number.
  • You can immediately transfer your telephone number to your new operator. Or: you can choose a date.
  • Your number has been transferred after the agreed date?
    In that case, you are entitled to an indemnity of 3 euros (sometimes 5 euros). It is not granted automatically. You have to request it from your new operator. You have 6 months to do so. 

You have a mobile phone: 

  • You can always keep your telephone number. You only need a SIM card from your new operator. 
  • You sign or validate online a written mandate for your new telecoms operator. You mention in it that your new operator must ensure that you can keep your previous number. 
  • Your new operator terminates your previous subscription, takes over your number and activates your new SIM card. 
  • You can immediately transfer your telephone number to your new operator. Or: you can choose a date. 
  • Your number has been transferred after the agreed date?
    In that case, you are entitled to an indemnity of 3 euros (sometimes 5 euros). It is not granted automatically. You have to request it from your new operator. You have 6 months to do so.

Can you keep your e-mail address? 

You have an e-mail address without a domain name from your current telecoms operator 

For instance: you have your own domain name (jean@dupont.be) or you use a Gmail, Hotmail, Yahoo... address. 

You can always keep that e-mail address. 

You have an e-mail address with a domain name from your current telecoms operator 

For instance: jean.dupont@skynet.bejean.dupont@telenet.be... 

You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options: 

  • Keep on using your previous e-mail address for 18 months. 
  • Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months. 

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