Given that bpost is the main player on the Belgian postal market, that it is the universal service provider and that it is responsible for a number of services of general economic interest, BIPT considers it necessary to make the result of its monitoring of bpost in 2015 publicly available. This communication concerns certain legal obligations regarding quality, for which the legislator has not defined any specific monitoring tool and which therefore fall under BIPT's general control power. This monitoring took place in 2015 in 130 post offices and 111 Postal Points and concerns, among other things, the provision of oral and written information to users, the accessibility for disabled people and the opening hours.
This document is not available in your language. However, you can consult it in the following language: (FR, NL)
- FR: Download document "Communication du 27 octobre 2015 concernant le contrôle de la qualité du service de bpost réalisé par l'IBPT en 2015"
- NL: Download document "Mededeling van 27 oktober betreffende de controle van de kwaliteit van de dienstverlening van bpost verwezenlijkt door het BIPT in 2015"