Fixed-term or permanent? 

Check whether you have a permanent contract or not: this is also specified on your invoice.

An operator is not allowed to charge anything for the termination of a contract

  • If you have a permanent contract;
  • If your fixed-term contract started at least six months ago.


You have acquired a device by way of a conditional sale?

Good to know: If you have acquired a free or bargain price device (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a permanent contract. Or if you do not cancel the contract before six months have passed.  

hat extra compensation must not exceed the value stated in a repayment table annexed to the contract. 

If you look in that table at the month you are in you can see what extra compensation is due.

After 24 months an operator is not allowed to charge any compensation for the device anymore. 

More info:

The basis of the calculation that the operator should have made for you is a monthly depreciation of the device. Each month, until month 24 the same amount should be subtracted from the residual value of that device. 

We illustrate this below in case of a permanent contract.

You have entered into a permanent contract. When you signed the contract, you “bought” the device for € 1.

The repayment table annexed to the contract is shown below:

Month Residual value Month Residual value
0 € 240 13 € 110
1 € 230 14 € 100
2 € 220 15 € 90
3 € 210 16 € 80
4 € 200 17 € 70
5 € 190 18 € 60
6 € 180 19 € 50
7 € 170 20 € 40
8 € 160 21 € 30
9 € 150 22 € 20
10 € 140 23 € 10
11 € 130 24 € 0

You decide to terminate the contract after 8 months: the operator can then ask a compensation of € 160.

In case of a fixed-term contract your operator has to compare the device's residual value calculated as mentioned above with the remaining subscription fees until the end of the contract (for consumers this does not exceed 2 years).

If this balance of subscription fees is lower than the value obtained through the monthly depreciation, the operator may charge only the remaining subscription fees and not the entire residual value of the device.


Use of Easy Switch

Please use the Easy Switch procedure if you want to switch bundles completely.

The new operator will handle the entire transfer for you!

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