• Cancelling the contract

    Pages
    Check whether you have a permanent contract or not; this is also specified on your invoice. If you have acquired a free or bargain price appliance from your operator, he can demand an extra compensation.
  • The BIPT and the Centre for Cybersecurity Belgium sound the alarm concerning a fraudulent call plague

    Publications › Press release -
    Since the end of last week, hundreds of thousands of fraudulent phone calls have been detected in our country. Behind calls made from legitimate Belgian phone numbers we often find other foreign numbers. The callers then attempt to fraudulently obtain the personal data of the persons called.
  • Call for input regarding the ERGP Work Programme 2023

    News -
    ERGP Work Programme 2023
  • The BIPT publishes its national price benchmarking study for 2021

    Publications › Press release -
    Each year, we notice that the prices for telecommunications services in Belgium are generally quite high compared to the neighbouring countries. However, the new national price benchmarking study carried out by the BIPT shows that consumers can make significant savings by better defining the services they wish and by regularly comparing the telecom offers available on the market to completely benefit from the effect of competition.
  • Results of the benchmarking of the telecommunications service rates in Belgium [Tariffs applied in Q4 2021]

    Publications › Communication -
    For this seventh edition, the national price benchmarking is based on the household profile methodology.
  • "Price" studies

    Pages
    Once or twice a year, BIPT paints a “picture” of the applicable rates on the residential market for electronic communications services. Each year since 2012, BIPT carries out a comparative price study of telecommunications products in Belgium, France, Germany, the Netherlands and the United Kingdom. Since 2012, BIPT has a thorough survey carried out about the perception of consumers on the functioning of the electronic communications market in Belgium.
  • National benchmarking 2021

    Pages
    In order to help consumers, the BIPT uses the example of ten “households”, ten types of users whose needs have been chosen in a varied and differentiated manner.
  • Decision of 8 February 2022 on the recognition of "Verlivané Projects" as a radio-maritime training centre for the 4th category operator's certificate "SRC"

    Publications › Decision -
    Verlivané Projects, located at Herman Teirlinckstraat 2, 1982 Zemst, is recognised as a training centre for SRC operating certificates.
  • The BIPT publishes new figures on our mobile networks’ coverage and quality, including aboard trains

    Publications › Press release -
    The BIPT’s data portal has been updated with recent information on the coverage and quality of Belgian networks. Regarding 4G, the outdoor mobile coverage reaches 99% and the indoor mobile coverage reaches 93% throughout the territory. Each year, the BIPT also carries out a study on on the quality of mobile networks. These past few years, these tests were always conducted via “drive tests”. With an average connection probability of 99.7% in the test zones and an average download speed of 80 Mbps, the results are very good. This year’s new feature is that these tests were also conducted on the most used railways in Belgium. With an average connection probability of 98.2% aboard trains and an average download speed of 55 Mbps, the results are very good.
  • Drive and train test campaign results 2021

    Publications › Other -
    When considering the quality of mobile networks and communication services, we think in terms of network availability (coverage), phone calls quality and quality of data services over the Internet, such as streaming and web browsing.

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