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  • FAQ

    Firstly this 

    You can decide to have your number ported immediately or to have it done on a date you agree upon with the new operator.  

    Setting a date can be important if you are still bound by a contract or if there are instalments left on a device. Without an agreement on the porting date you risk having to pay a termination fee to your old operator. 

    One working day  

    Following a visit to your new operator’s store or website or before the porting date set, the new operator checks with the old operator whether everything is technically ready to port the number.  

    After the technical validation the number porting takes one working day at the most.  

    What if there is a delay?  

    If the porting exceeds one working day compared to the date set, you are entitled to a compensation of 3 euros per day of delay. Sometimes the amount is set to 5 euros per day of delay. 

    Always ask your new operator for this compensation. Even though you know or suspect that the problem lies with the old operator.  

    Do this within 6 months following the number porting. 

    In the case of prepaid cards a compensation can be given in the form of extra call credit.  

  • FAQ

    We do not issue ICAO (International Civil Aviation Organization) codes: these are four-letter codes for geographic classification which are assigned to each airport around the world.

    International Civil Aviation Organization codes

  • FAQ

    A form is available; please follow the instructions correctly, particularly the requests for documents that are necessary to process your application.

    The authorisation is free.

    Complete applications are processed in the chronological order of their arrival.

    Contacting us is unnecessary; if your file is incomplete, we will ask you to provide us with the missing elements. As soon as you file is processed, you will receive the authorisation via ordinary mail.

    Ground stations also need to be covered by an authorisation

  • FAQ

    No, a PLB is related to a person not to a vessel.

    However, you have to register your PLB on the website https://www.406registration.com/

  • FAQ

    Certain operators launch offers including applications that are not deducted from the data volume.

    That practice, which goes by the name “zero rating”, is not strictly prohibited. 

    It does not constitute a problem if:

    • the operator ensures that the zero-rating applications’ traffic and the traffic related to the other applications are treated in the same way; 
    • and he provides sufficient volume for the customer to be able to use the applications that are not part of the zero rating. 

    The BIPT keeps a very close eye on these offers so that it can intervene in case there is a problem.
     

  • FAQ

    The recognised training centres are the following:

  • FAQ

    Fixed-term or permanent? 

    Check whether you have a permanent contract or not: this is also specified on your invoice.

    An operator is not allowed to charge anything for the termination of a contract

    • If you have a permanent contract;
    • If your fixed-term contract started at least six months ago.

     

    You have acquired an appliance by way of a conditional sale?

    Good to know: If you have acquired a free or bargain price appliance (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a fixed-term contract. Or if you do not cancel the contract before six months have passed.  

    That extra compensation must not exceed the residual value of the appliance. The residual value should be stated in a repayment table annexed to the contract. 

    If you look in that table at the month you are in you can see what extra compensation is due. 

    Example:

    You have entered into a 24 month contract. When you signed the contract, you “bought” the appliance for € 1.

    The repayment table annexed to the contract is shown below:  

    Month Residual value Month Residual value
    0 € 240 13 € 110
    1 € 230 14 € 100
    2 € 220 15 € 90
    3 € 210 16 € 80
    4 € 200 17 € 70
    5 € 190 18 € 60
    6 € 180 19 € 50
    7 € 170 20 € 40
    8 € 160 21 € 30
    9 € 150 22 € 20
    10 € 140 23 € 10
    11 € 130 24 € 0
    12      

    You decide to terminate the contract after 8 months: the operator can then ask a compensation of € 160.

    Each month the same amount should be subtracted from the residual value of that equipment. After 24 months an operator must not charge any compensation for the appliance anymore.

     

    Use of Easy Switch

    Please use the Easy Switch procedure if you want to switch bundles completely.

    The new operator will handle the entire transfer for you!

  • FAQ

    The discounts are laid down in Article 38 of the Annex the Act of 13 June 2005 on electronic communications.

    Several hypotheses are summarised in the table below:

    Categories of beneficiaries Single discount for the installation Monthly discounts
      Fixed telephone connection Subscription fee Communications (fixed, bundle of the subscription fee operator) Total amount of discounts (max. per month)
    + 65 years, disabled, hearing-impaired persons, laryngectomee, military war blinded 50% of the standard price Fixed, Internet or bundle 40% (max. € 8.4) € 3.1* € 11.5
    Ssocial integration income receivers  / Internet : 40 %
    (max. € 8.4)
    € 3.1

    € 11.5 (if Internet)

    or € 3.1

    * NB: if you pay the subscription fee and the communications to two different operators, only the operator providing the communications grants a maximum discount of € 11.5 on the calls.

    If you think you meet the conditions to get the social tariff, you can submit your request to the operator of your choice (without attachments), via one of the contacts points.

    If it cannot be automatically established that you effectively meet the conditions, you will receive, after your request to the operator of your choice, a letter from BIPT asking you to send certain documents necessary for the administrative handling to the operator.

  • FAQ

    Once Brexit enters into force, i.e. on 1 January 2021, the European roaming rules will no longer apply to the United Kingdom.

    This means that when making a call, sending SMS messages or surfing the Internet from the United Kingdom (to an EU country), consumer prices may be much higher than today given that operators will be allowed to apply a roaming surcharge.

  • FAQ

    On 1 January 2021 current relations between the European Union and the United Kingdom will come to an end, whether a partnership agreement is concluded or not.

    Starting from 1 January 2021 the United Kingdom (UK) will be treated as a non-EU country for customs purposes.

    Parcels from and to the United Kingdom will have to follow the same procedure as that applied to third countries (non-EU countries), such as Canada or the United States. This means that these parcels must be accompanied by a customs form, which is necessary to be processed through customs.

    For more information, we advise you to contact the Brexit Call Centre of the General Administration of Customs & Excise Duties. This contact centre is available from Monday to Friday from 9.00 a.m. to 4.30 p.m. at the phone number 02 575 55 55.

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