• FAQ

    Whoever unexpectedly acquires a station, without being personally authorised to possess or use it, has, from the moment he/she comes into possession of the station, a maximum period of sixty days to apply for a holder’s and operator’s authorisation for that radio station, or only one possession authorisation.

  • FAQ

    Yes, it is. An application form is available. The aeronautical authorisation is charged: € 19,05 to pay on the account of BIPT: IBAN BE68 6791 7078 1634 (BIC : PCHQBEBB), with the reference “Aeronautical authorisation”.

    You must enclose:

    • the copy of the proof of the payment of € 19,05;
    • In case of an application on behalf of a company or association, a copy of the articles of association.

    Please note that you can not use that authorisation on the ground. You must always use the call sign of the aircraft containing the portable radio. Your radio must bear the CE marking and must be accompanied by the EU declaration of conformity. It must also operate on 8.33 kHz.

  • FAQ

    Yes, however, you must apply for a special authorisation. You will find more information on the page Professional users – Mobile networks

  • FAQ

    Both. An aeronautical authorisation is required when airborne but a maritime authorisation is required when on water. Furthermore, it can use a PLB: a device which can be activated by the user in case of emergency. That type of device is not subject to an authorisation in Belgium, provided that it is registered by the user via www.406registration.com.

  • FAQ

    We will contact you via ordinary mail before the expiration date.

    Make sure to always report any change in your contact details to us (according to regulation your data must always be up to date).

    However, if BIPT has not contacted you two weeks before the expiration date, please contact us as soon as possible

  • FAQ

    Find out first what speed your operator promised you in your contract

    Do not assume that you will get the speeds the operators advertise in their advertisements.

    Fixed Internet service providers (ISPs) have to mention the minimum, maximum and generally available speeds in their contracts and on their websites as well. 

    A BIPT Decision defines how these values have to be interpreted concretely, taking into account the set-up of networks in Belgium:

    • the minimum speed” shall be understood as the value of the speed the access provider will never drop below, unless there is an interruption of service;
    • generally available speed” shall be understood as the value of the speed that an end-user would expect to obtain for most of the time when accessing the service (i.e. for at least 95% of the time);
    • "maximum speed" shall be understood as the value of the speed which the user may expect at certain times, in principle at least once per 24-hour period. 

    The actual speeds shall be between the minimum and maximum speeds and preferably as close as possible to the generally available speed.

  • FAQ

    How to accurately measure the actual speed?

    There are speed tests (either from third parties or from operators) to measure the ISPs’ actual speeds. Examples are: 

    You will find several others on the Internet. 

    Once you have selected one, it is in your interest to obtain as accurate as possible evidence of the inadequate speed. 

    The following conditions have a positive effect on the accuracy of the measurements:  

    1. always use the same speed test (this avoids deviations caused by other speed tests); 
    2. establish a fixed connection between the measuring device (laptop) and the modem (this avoids a speed that is too low due to the use of Wi-Fi restricted by walls or other electrical equipment);
    3. make sure that other persons in the household do not use the Internet at the time of measurement (they also take up capacity that cannot then be used for the measurement and thus reduces the result of the measurement);
    4. close all other programs (browser, gaming, music) on the measuring device (laptop) (even those programs use capacity which causes the measurement result to be too low);
    5. measure your speed between 7 p.m. and 9 p.m. several times and for several days (to prove continuous or frequent inadequate speed);
    6. take screenshots of all measurements and save them along with the date and time of each measurement.

    The BIPT emphasises that even with all these tips in mind, there are still the limitations of the measuring device itself. For example, to measure a speed of 1 Gbps, the laptop must have a network card capable of achieving a speed of 1 Gbps. With more modern and/or expensive laptops, this is often possible already, but with older and/or cheaper models this may not be the case.

  • FAQ

    Where there is a continuous or regular significant difference between the actual speeds of the Internet access service and the speeds specified by the ISP in the contract.

     

    1. If that is the case, then the ISP should basically take actions to reach the promised level. If these actions do not solve the problem, then you are entitled to other contractual remedial measures, such as compensation for the damage and/or the dissolution of the contract.
    2. Secondly, if you do not achieve a satisfactory result with the operator, you can also contact the Office of the Ombudsman for Telecommunications, which will mediate free of charge in order to reach an amicable settlement of the dispute.
    3. In a third instance (or immediately after a prior written notice of the operator), the court can issue a binding ruling on the non-compliance with the contract.

  • FAQ

    My operator has been granted a derogation regarding roaming. What does that mean?

    Operators have the right to submit an application to BIPT to receive a derogation allowing them to apply roaming surcharges in the European Union (and associated countries: Iceland, Norway and Liechtenstein).

    Currently no Belgian operator has been granted such a derogation.

    Surcharges applied pursuant to such a derogation may not exceed the following amounts: 

    What you do How much you pay
    (VAT included)
    You call Maximum 3.8 eurocents per call minute on top of the domestic tariff
    You receive a call Maximum 0.94 eurocent per call minute
    You send an SMS Maximum 1.2 eurocent per SMS on top of the domestic tariff
    You receive an SMS No surcharge possible
    You surf the Internet Maximum 0.34 eurocent per megabyte on top of the domestic tariff

  • FAQ

    These changes only concern sales by professionals  to private individuals (B2C).

    Example: an online purchase by a Belgian consumer on a Chinese platform. 

    • The purchaser must pay the VAT on all goods imported in the EU from third countries.
    • For goods up to €150 bought online from outside the EU, the purchaser shall pay the VAT during the purchase if the seller is registered in the new import one-stop shop (IOSS).
    • If the seller is not registered in the IOSS or if the purchase amount exceeds €150, the purchaser will in principle pay the VAT to the courier during the delivery.

    To avoid any surprises, please check carefully from whom you are purchasing, especially if the VAT and the import duty are included in the selling price. Check your order and your invoice!

    All you need to know about the new VAT e-commerce rules (Information for consumers in the EU).

    More info avaliable on the website of the Federal  Public Service FINANCE:

Back to top