• FAQ

    If you hold a class A certificate, you can, in addition to your main call sign, be granted a short call sign (only one) via the form.

    Extra series of OO to OT call signs, in the format of OOxA, where x=0 to 9 and A= A to Z can be applied for.

    Each additional call sign entails an application fee (€59,92) as well as a yearly fee (€59,92).

  • FAQ

    No, even if your personal situation has not changed in any other aspect, the “old” social tariff stops if the address where the fixed Internet is provided changes because of a move.

    If you meet the conditions  to be granted the social Internet offer, you can apply for it to a provider.

    You do not meet the granting conditions or the social Internet offer does not appeal to you?
    Go to besttariff.be, the government’s telecom tariff comparison tool, and find the telecom tariff plan that does meet your needs, which may be cheaper for you. All telecom tariff plans available on the market are listed there, ranging from inexpensive to more expensive.

  • FAQ

    No, even if your personal situation has not changed in any other aspect, it becomes impossible after 1 March 2024 to get a social discount on your new tariff plan, if the subscription which the social discount applies to is cancelled to switch to another tariff plan - whether the operator is the same or not.

    If you meet the conditions to be granted the social Internet offer, you can apply for it to a provider.

    You do not meet the granting conditions or the social Internet offer does not appeal to you?
    Go to besttariff.be, the government’s telecom tariff comparison tool, and find the telecom tariff plan that does meet your needs, which may be cheaper for you. All telecom tariff plans available on the market are listed there, ranging from inexpensive to more expensive.

  • FAQ

    No, the radio station can only be used to convey information on technical research and related subjects in plain language. It is thus forbidden to tell your life story or to use encrypted or coded messages. However, after authorisation of the Institute, the holder of an authorisation for an automated station or for a remote-controlled station can use encrypted messages for the management of his/her station.

    In case of exercises organised by a Belgian emergency service, the holder of an operator’s certificate of the 5th category can, with prior approval of the Institute, communicate on subjects related to these exercises.

    Upon request from the relevant authorities responsible for crisis management, the holder of a 5th category certificate can help Belgian emergency services by deploying his/her 5th category stations in order to compensate for the failure of electronic communications. In this context only, the radio amateur can: transmit encrypted or coded messages, use any station of the 5th category, with the approval of the holder of the authorisation of the station concerned; and communicate regarding subjects related to the activities of the emergency services.

  • FAQ

    Yes, provided that the applicant holds a class A certificate and that the station is operated from the Belgian territory.

  • FAQ

    You have an e-mail address without a domain name from your current telecoms operator

    For instance: you have your own domain name (jean@dupont.be) or you use a Gmail, Hotmail, Yahoo... address.

    You can always keep that e-mail address.

     

    You have an e-mail address with a domain name from your current telecoms operator

    For instance: jean.dupont@skynet.be, jean.dupont@telenet.be...

    You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options:

    •    Keep on using your previous e-mail address for 18 months.
    •    Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months.

    After this 18-month period, the operator may offer the possibility to keep these facilities, but upon your request and against payment. 
     

  • FAQ

    Most manufacturers commercialise 5G compatible telephones but the majority of the Belgian users does not have such a device. In general, a new device will have to be purchased in order to be able to use 5G.

    All you need to know about 5G

  • FAQ

    Installing a Wi-Fi repeater is not an ideal solution.

    In practice, an older repeater model will halve the maximum speed of your Internet connection.

    Apart from that a Wi-Fi repeater should always be placed at a location where the signal is still good.

  • FAQ

    All you need to know about 5G

    At the request of the Brussels Region, the BIPT carried out a study in September 2018 already, to determine which radiation standards would be necessary to roll out mobile 5G networks (5G). The technical report regarding the impact of the current Brussels radiation standards on the roll-out of mobile networks concluded that, taking into account the expected increase in data traffic and a desired roll-out of 5G, the radiation standards needed to be adjusted. The report was about 5G roll-out, but it also warned that 4G networks too risked congestion in the long run. That was confirmed by the study of 8 March 2021, in which the BIPT predicts the risks of congestion of the 4G networks in 3 major cities:

    • The study predicts that the 4G networks in Antwerp do not risk a considerable congestion.
    • In Liège the risk of a partial congestion during peak hours is expected for 4G networks. 
    • For Brussels the study warns against a risk of a major congestion during peak hours for 4G networks.

  • FAQ

    In December 2020, Proximus activated 5G in the spectrum for which temporary user rights had been obtained at a number of sites.

    In addition, for its 5G Light product, launched in April 2020, Proximus uses the frequency bands that had already been assigned to it in the past based on its 3G licence, i.e. the 2100 MHz band. In accordance with the principle of technological neutrality (imposed by the European Directives), the operators having obtained user rights in a given frequency band are free to choose which technology they use. In that regard, Proximus’s démarche was completely legal. The accompanying tariff plan was baptised Mobilus 5G Unlimited and was offered at 49.99 EUR/month. It allows a download speed that is up to 30% higher than with 4G.
    Proximus has to continue to comply with the current radiation standards for its 5G Light product as well.

    Telenet will be gradually launching its mobile 5G network as of December 2021.

    The first 5G zones are located around Leuven, Antwerp and the coast. Customers with a 5G smartphone and a ONE, ONEup, KLIK and KING or KONG Business subscription will be the first to experience the benefits of this new technology. The other mobile products of Telenet, Telenet Business and BASE will follow in the spring of 2022. The 5G network will then be developed in the following years.

    Currently 5G test licences are also deployed for 5G testing.

    All you need to know about 5G

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