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Per household only one social discount/social Internet offer can be used.

As long as you benefit from the social discount on your telecom bill, your family member is not eligible for the social Internet offer.

So check, before changing, if the social internet offer corresponds to the needs of your household.

In principle, based on the right of withdrawal a consumer who places an online order in Europe has the right to change his mind. Within 14 days following the receipt you can return your order without having to give a reason. This may be the case if the article is not to your liking.

The seller must inform you beforehand about the policy regarding the right of withdrawal and so indicate how and in what time you must return an article. If a seller does not inform you about the terms set in Art. VI.45 and following of the Code of Economic Law you have up to 12 months’ extra time to do so.

There are a few exceptions to the right of withdrawal. Certain goods are excluded. Examples are custom-made products, newspapers, lingerie and perishable food articles. An exhaustive list of the exceptions can be found in Art. VI.53 and following of the Code of Economic Law.

No, the choice is yours. 

The social Internet offer means you get fixed Internet access for the price of 19 euro per month (or 40 euro for a bundle). The social Internet offer includes 150 GB of data and a minimum speed of 30 Mbps. If that does not meet your requirements you cankeep your old social tariff, which consists of a maximum discount of 11.5 euro on your telecom bill.

However, by accepting the social Internet offer you can no longer apply again for a social discount on a normal telecom subscription (“old” social tariff) later on. So check, before changing, if the social internet offer corresponds to the needs of your household.

There is no right to a legal compensation in case of force majeure or when the end-user himself is to blame for the interruption. 

The use of radios from the ground as an instructor or in AFIS (Aerodrome Flight Information Service) is possible but is subject to an authorisation of another category.

In 2021 relations between the European Union and the United Kingdom came to an end.

Since 1 January 2021, for customs purposes, the United Kingdom (UK) is treated as a non-EU country.

This means that customs clearance costs will be charged. The agreement between the sender and the addressee will determine who will pay these costs.

For more information about customs- and clearance costs: Since 1 July 2021 new VAT rules are applicable to online purchases.

For more information, we advise you to contact the General Administration of Customs & Excise Duties.

Since the entry into force of Brexit on 1 January 2021, the European rules on roaming no longer apply in the United Kingdom.

This means that when you make a call, send text messages or surf the Internet from the United Kingdom (to an EU country), consumer prices may be higher than in an EU country given that operators are allowed to apply a roaming surcharge.

For now, however, certain operators are still applying the “Roam-like-at-home” regime in the United Kingdom on a voluntary basis.

We advise you to check with your operator to find out whether it still applies the "Roam-like-at-home” regime in that country. 

On 1 January 2021 current relations between the European Union and the United Kingdom will come to an end, whether a partnership agreement is concluded or not.

Starting from 1 January 2021 the United Kingdom (UK) will be treated as a non-EU country for customs purposes.

Parcels from and to the United Kingdom will have to follow the same procedure as that applied to third countries (non-EU countries), such as Canada or the United States. This means that these parcels must be accompanied by a customs form, which is necessary to be processed through customs.

For more information, we advise you to contact the Brexit Call Centre of the General Administration of Customs & Excise Duties. This contact centre is available from Monday to Friday from 9.00 a.m. to 4.30 p.m. at the phone number 0257/55.555.

If you hold a class A certificate, you can, in addition to your main call sign, be granted a short call sign (only one) via the form.

Extra series of OO to OT call signs, in the format of OOxA, where x=0 to 9 and A= A to Z can be applied for.

Each additional call sign entails an application fee (€59,92) as well as a yearly fee (€59,92).

Yes, it is possible to install a parcel box next to your letterbox.

A parcel box enables you to receive parcels safely, even if you are not at home. This can come in handy for parcel deliveries and reduces the risk of having to collect a parcel from a collection point.

If you install a parcel box you should take account of the following requirements:

• Location and visibility: Parcel boxes must be located at the border of the public highway or between the public highway and the main entrance of the building. The box must be clearly visible without the providers of postal services having to look for it. Parcel boxes that also serve as letterboxes must be located at the border of the public highway.
• Clear indication: If a parcel box is present, it should be clearly marked on the letterbox. If the house number is not visible from where the parcel box is located, the house number must be clearly visible on or near the parcel box. If a house number comprises more than one letterbox, each parcel box must bear the corresponding number.
• Accessibility and safety: The access to the parcel box and the opening must be unobstructed, easy and safe for providers of postal services. Individual parcel boxes must be constructed in such a way that unauthorised persons cannot have access to the content.
• Dimensions: The parcel box must at least be suited to accept parcels of 33 cm by 21 cm by 12 cm and the top of the opening must be at a maximum height of 140 cm, measured from the spot where one normally has access.

That is how the parcel box meets the requirements and how parcels can be delivered safely and efficiently.

If you install a letterbox you should take account of the following requirements:

• The letterbox must be placed within reach (free, easy and without danger) at the border of the public highway.
• The house number must be visible and legible from the location of the letterbox. If you also have a box number, please mention it clearly visibly and legibly on or near the letterbox concerned.

Standards for letterboxes:

• The letterbox aperture must be at least 23 cm wide and 3 cm high.
• The lower edge of the aperture must be situated at a minimum height of 70 cm and the upper edge of the aperture can be situated at a maximum height of 170 cm above the place from where one usually has access to the letterbox.
• The letterbox must be large enough to be delivered a C4 size unfolded item (229 mm by 324 mm) with a 24 mm thickness without damage.

For full details of the regulations, consult the official texts, available via the following link: Justel database.