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The consumer (or any company or non-profit organisation which does not exceed the yearly average of 49 employees) must receive a summary of the contract at the latest before the conclusion of the contract.

Once or twice a year, BIPT paints a “picture” of the applicable rates on the residential market for electronic communications services. Each year since 2012, BIPT carries out a comparative price study of telecommunications products in Belgium, France, Germany, the Netherlands and the United Kingdom. Since 2012, BIPT has a thorough survey carried out about the perception of consumers on the functioning of the electronic communications market in Belgium.

The BIPT has published guidelines to clarify the use of the term “unlimited internet”

The BIPT is publishing guidelines to throw some light on the use of the term “unlimited Internet”.

List of frequencies allowed for microphones and in-ear systems - For use throughout Belgium.

In fixed telephony, you generally pay a subscription to the operator's network as well as national (fixed and mobile) and international calls, either during fixed or peak hours. In mobile telephony, you can use a prepaid card, pay a flat rate or pay only for calls actually made. We invite you to find out about your real consumption profile available on the customer area that your operator makes available to its subscribers on its website and to use it manually or automatically in www.meilleurtarif.be, our price comparison tool.

Check whether you have a permanent contract or not; this is also specified on your invoice. If you have acquired a free or bargain price appliance from your operator, he can demand an extra compensation.

Since the end of last week, hundreds of thousands of fraudulent phone calls have been detected in our country. Behind calls made from legitimate Belgian phone numbers we often find other foreign numbers. The callers then attempt to fraudulently obtain the personal data of the persons called.

ERGP Work Programme 2023

Each year, we notice that the prices for telecommunications services in Belgium are generally quite high compared to the neighbouring countries. However, the new national price benchmarking study carried out by the BIPT shows that consumers can make significant savings by better defining the services they wish and by regularly comparing the telecom offers available on the market to completely benefit from the effect of competition.