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  • Social tariff

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    The social tariff is a discount granted by operators on the fixed telephony bill or the fixed Internet bill. To benefit from this social tariff, certain conditions have to be met. Applications for the social tariff need to be submitted to your operator. BIPT may contact in writing the applicant for further information.
  • National restrictions

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    The information available on the packaging shall allow the identification of the Member States where national restrictions exist.
  • Equipment bought abroad and/or on the Internet

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    Radio equipment that is placed on the EU market is presumed to meet the requirements. Market surveillance authorities such as BIPT ensure that only the radio equipment that is in conformity is placed on the market. However, the buyer must always be careful and check if the equipment he or she buys bears the CE marking and comes with the EU declaration of conformity of the manufacturer. If you buy equipment outside the European market, you may be considered as an importer. In that case, you must guarantee that the equipment is destined for the EU market and that it is in conformity with all the legal requirements.
  • Drones

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    In addition to those regarding radiocommunications, the use of drones is subject to other rules.
  • Duration of the contract

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    The telecom operator cannot offer you a subscription for more than 24 months. Is a 24-month subscription offered to you? Then you may ask the operator to limit the subscription to 12 months.
  • Fraudulent text messages & calls

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    The purpose of a fraudulent SMS or call is, via a vague message or a dropped call, to have you call a premium rate number in Belgium or abroad. If you do not know the number, check its structure before calling it back or do not call back. Be careful!
  • Comparing telephony offers For mobile telephony

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    In order to choose the offer best suited for your needs, you should know what type of consumer you are, in other words you should know: how often you call; how many text messages you send; how many data you download; at what time of the day you use these services; what your available budget is.
  • Network coverage

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  • Delivery

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    The postal items are delivered at home or ‘poste restante’. A delivery ’poste restante’ is done at a charge, except for braille and assimilated postal items.
  • Quality

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    All postal service providers have to meet a number of minimum requirements, such as: compliance with the essential requirements. These are the conditions that are imposed to guarantee matters such as confidentiality of letter post, data protection, environmental protection, etc.; the ban to transport or deliver items carrying external elements clearly contrary to common decency or public order knowingly; implementation of an internal complaints procedure allowing a fair and swift treatment of complaints in a simple, transparent and not too expensive manner; providing information to users and personnel about the appeal procedure before the Office of the Ombudsman for the Postal Sector and appointing a competent person to represent the operator in his relations with the Office of the Ombudsman for the Postal Sector; identifying the persons in charge of the delivery of postal items to the public and ensuring that the postal items, with the exception of newspapers, bear a mark allowing the identification of the service provider that treated this item.

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