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  • FAQ

    The legal protective measures usually concern your contractual rights vis-à-vis the operator.

    Whether you can appeal to a protective measure depends on each individual contract.

    For instance:

    My company with limited liability has concluded one contract with operator A for fixed telephony.

    As part of that contract I have been assigned 2 “fixed” numbers (for the shop).

    My company has also concluded a mobile telephony contract with the same operator A, with 4 accompanying mobile numbers (for me and my staff).

    The protective measures of the Telecom Act apply to the renewal or termination of each separate contract, even though the company has obtained 6 call numbers from the same operator (by way of 2 contracts).

  • FAQ

    Yes, and it must be registered on 406registration.com.

    BIPT advises you to buy an EPIRB that is MEOSAR compatible.

  • FAQ

    Depending on the situation of the applicant, one or several of the following documents are necessary:

    • a copy of the most recent assesstment notice (Avertissement-extrait de rôle Impôt des personnes physiques et taxes additionnelles/Aanslagbiljet personenbelasting en aanvullende belastingen) sent on a yearly basis by the FPS Finance, for all persons over 18, domiciled at the applicant’s address;
    • a certificate of the payment of family allowances, obtained from the family allowances fund;
    • a certificate indicating that the applicant has a handicap of at least 66%; this certificate is available at the mutual insurance fund (mutualité/ziekenfonds) or at the FPS Social Security - DG Disabled persons;
    • a certificate of the household composition obtained at the municipal administration (service Population/dienst Bevolking) of the applicant;
    • a copy of the ruling (of the justice of peace or of the youth court) indicating that the grandchildren have been entrusted to the applicant by a legal decision;
    • a copy of a CPAS/OCMW certificate proving that the applicant receives the social integration income in accordance with the Act of May 26, 2002;
    • a certificate and an audiogram of from the otorhinolaryngologist ear, nose and throat specialist proving a minimal hearing loss of 70 dB for the best ear;
    • a certificate of from the ear, nose and throat specialist otorhinolaryngologist proving that the applicant has undergone a laryngectomy;
    • a certificate of from the DG Victims of war of the FPS Social Security proving that the applicant is a military war blinded.

  • FAQ

    The following operators offer social tariffs:

    Name of the operator Contact points for the requests
    BASE  Tel.: 0486 19 19 99
             1999 via GSM
             Base.support@basecompany.be
             BASE Shop
    Orange Tel.: 02 745 95 00
             5000 via GSM
             Fax: 0800 97 606
             in writing: Orange Back Office
                              Avenue du Bourget 3
                              1140 Brussels
    Proximus Tel.: 0800 33 800 (Fr)
            0800 22 800 (Nl)
            0800 44 800 (De)
    Scarlet Tel.: 02 275 27 27
    Telenet Tel.: 0800 66 051
    Voo Tel.: 078 50 50 50

    Since 4 August 2012 only the operators (providing fixed telephony or fixed Internet) with a turnover of more than 50 million euro, are obliged to offer the social tariff for all their tariff plans.

    Operators with a turnover smaller than that amount may, after having made a declaration to BIPT, also offer the social tariff if they wish to do so.

  • FAQ

    Send an e-mail to examen@ibpt.be with your last name, first name, postal details (address), your phone number and a copy of both sides of your ID card.

    If you wish to take a level C exam, please enclose the certificate of achievement of a practical test organised by a recognised association.

    Our department will contact you to propose examination dates.

    Please note that you must be at least 12 years old to take an exam.

  • FAQ

    Congratulations! You were given a form at the end of your exam. Your first operator’s certificate is included in the price of the exam.

    Now, you will have to choose a call sign.

    If you have your own equipment, you will also need a station authorisation for it.

    Attention: you must first have your operator’s certificate and/or authorisation before being allowed to emit and/or possess radio equipment.

  • FAQ

    No, the radio station can only be used to convey information on technical research and related subjects in plain language. It is thus forbidden to tell your life story or to use encrypted or coded messages. However, after authorisation of the Institute, the holder of an authorisation for an automated station or for a remote-controlled station can use encrypted messages for the management of his/her station.

    In case of exercises organised by a Belgian emergency service, the holder of an operator’s certificate of the 5th category can, with prior approval of the Institute, communicate on subjects related to these exercises.

    Upon request from the relevant authorities responsible for crisis management, the holder of a 5th category certificate can help Belgian emergency services by deploying his/her 5th category stations in order to compensate for the failure of electronic communications. In this context only, the radio amateur can: transmit encrypted or coded messages, use any station of the 5th category, with the approval of the holder of the authorisation of the station concerned; and communicate regarding subjects related to the activities of the emergency services.

  • FAQ

    Fixed-term or permanent? 

    Check whether you have a permanent contract or not: this is also specified on your invoice.

    An operator is not allowed to charge anything for the termination of a contract

    • If you have a permanent contract;
    • If your fixed-term contract started at least six months ago.

     

    You have acquired an appliance by way of a conditional sale?

    Good to know: If you have acquired a free or bargain price appliance (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a fixed-term contract. Or if you do not cancel the contract before six months have passed.  

    That extra compensation must not exceed the residual value of the appliance. The residual value should be stated in a repayment table annexed to the contract. 

    If you look in that table at the month you are in you can see what extra compensation is due. 

    Example:

    You have entered into a 24 month contract. When you signed the contract, you “bought” the appliance for € 1.

    The repayment table annexed to the contract is shown below:  

    Month Residual value Month Residual value
    0 € 240 13 € 110
    1 € 230 14 € 100
    2 € 220 15 € 90
    3 € 210 16 € 80
    4 € 200 17 € 70
    5 € 190 18 € 60
    6 € 180 19 € 50
    7 € 170 20 € 40
    8 € 160 21 € 30
    9 € 150 22 € 20
    10 € 140 23 € 10
    11 € 130 24 € 0
    12      

    You decide to terminate the contract after 8 months: the operator can then ask a compensation of € 160.

    Each month the same amount should be subtracted from the residual value of that equipment. After 24 months an operator must not charge any compensation for the appliance anymore.

     

    Use of Easy Switch

    Please use the Easy Switch procedure if you want to switch bundles completely.

    The new operator will handle the entire transfer for you!

  • FAQ

    Firstly this 

    You can decide to have your number ported immediately or to have it done on a date you agree upon with the new operator.  

    Setting a date can be important if you are still bound by a contract or if there are instalments left on a device. Without an agreement on the porting date you risk having to pay a termination fee to your old operator. 

    One working day  

    Following a visit to your new operator’s store or website or before the porting date set, the new operator checks with the old operator whether everything is technically ready to port the number.  

    After the technical validation the number porting takes one working day at the most.  

    What if there is a delay?  

    If the porting exceeds one working day compared to the date set, you are entitled to a compensation of 3 euros per day of delay. Sometimes the amount is set to 5 euros per day of delay. 

    Always ask your new operator for this compensation. Even though you know or suspect that the problem lies with the old operator.  

    Do this within 6 months following the number porting. 

    In the case of prepaid cards a compensation can be given in the form of extra call credit.  

  • FAQ

    No, a PLB is related to a person not to a vessel.

    However, you have to register your PLB on the website https://www.406registration.com/

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