Belgian Institute for Postal Services and Telecommunications
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Quality
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All postal service providers have to meet a number of minimum requirements, such as: compliance with the essential requirements. These are the conditions that are imposed to guarantee matters such as confidentiality of letter post, data protection, environmental protection, etc.; the ban to transport or deliver items carrying external elements clearly contrary to common decency or public order knowingly; implementation of an internal complaints procedure allowing a fair and swift treatment of complaints in a simple, transparent and not too expensive manner; providing information to users and personnel about the appeal procedure before the Office of the Ombudsman for the Postal Sector and appointing a competent person to represent the operator in his relations with the Office of the Ombudsman for the Postal Sector; identifying the persons in charge of the delivery of postal items to the public and ensuring that the postal items, with the exception of newspapers, bear a mark allowing the identification of the service provider that treated this item.
Roaming
Pages
Roaming is when you use mobile phone services (calls, text messages and mobile internet) while travelling abroad: you call (or send an SMS or MMS) to a fixed or mobile number in the country where you are. Roaming should not be confused with international calls (calls made and SMS messages sent from Belgium to a foreign number) because, in the case of intra-EU calls, the tariffs may be higher than those for roaming within the EU.
Market monitoring
Pages
Any device which can emit and/or receive radio waves is a radio equipment. The legislation provides that radio equipment placed on the market (marketed) must comply with essential requirements: BIPT is tasked with the monitoring of the radio equipment marketed in Belgium. Market monitoring protects the consumer, contributes to fair competition and prevents the marketing of devices that may pose a risk to the population and/or cause harmful interference. additional restrictions may apply to radio equipment in a number of EU Member States.
Fixed networks (radio-relay links)
Pages
Radio-relay links are used to link two locations instead of using a telephone cable or optical fibre.
Radars
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A radar is an installation made to search the surroundings for objects (targets) in the air, on land or at sea, by means of radio waves.
Free use of radio
Pages
In order to use these communication systems without any interference a specific frequency needs to be assigned to each user; therefore, it is necessary to apply to BIPT for a licence. However, certain equipment is licence-exempt.
Drones
Pages
In addition to those regarding radiocommunications, the use of drones is subject to other rules.
Checks / Interference
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Radio interference can disrupt and render impossible the proper operation of transmitters and/or receivers. The NCS service of the BIPT (the National Spectrum Monitoring Department) is responsible for "policing the radio waves". Cases of interference can be reported by post, telephone, fax or e-mail. Interference occurring in telephones should first be reported to your telephone operator.
Delivery
Pages
The postal items are delivered at home or ‘poste restante’. A delivery ’poste restante’ is done at a charge, except for braille and assimilated postal items.
Tariffs of the universal service provider
Pages
The universal service provider is subject to a number of obligations. BIPT monitors the obligations the universal service provider has to meet.
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