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In fixed telephony, you generally pay a subscription to the operator's network as well as national (fixed and mobile) and international calls, either during fixed or peak hours. In mobile telephony, you can use a prepaid card, pay a flat rate or pay only for calls actually made. We invite you to find out about your real consumption profile available on the customer area that your operator makes available to its subscribers on its website and to use it manually or automatically in www.meilleurtarif.be, our price comparison tool.

Check whether you have a permanent contract or not; this is also specified on your invoice. If you have acquired a free or bargain price appliance from your operator, he can demand an extra compensation.

Since the end of last week, hundreds of thousands of fraudulent phone calls have been detected in our country. Behind calls made from legitimate Belgian phone numbers we often find other foreign numbers. The callers then attempt to fraudulently obtain the personal data of the persons called.

ERGP Work Programme 2023

Each year, we notice that the prices for telecommunications services in Belgium are generally quite high compared to the neighbouring countries. However, the new national price benchmarking study carried out by the BIPT shows that consumers can make significant savings by better defining the services they wish and by regularly comparing the telecom offers available on the market to completely benefit from the effect of competition.

For this seventh edition, the national price benchmarking is based on the household profile methodology.

Verlivané Projects, located at Herman Teirlinckstraat 2, 1982 Zemst, is recognised as a training centre for SRC operating certificates.

The BIPT’s data portal has been updated with recent information on the coverage and quality of Belgian networks. Regarding 4G, the outdoor mobile coverage reaches 99% and the indoor mobile coverage reaches 93% throughout the territory. Each year, the BIPT also carries out a study on on the quality of mobile networks. These past few years, these tests were always conducted via “drive tests”. With an average connection probability of 99.7% in the test zones and an average download speed of 80 Mbps, the results are very good. This year’s new feature is that these tests were also conducted on the most used railways in Belgium. With an average connection probability of 98.2% aboard trains and an average download speed of 55 Mbps, the results are very good.

When considering the quality of mobile networks and communication services, we think in terms of network availability (coverage), phone calls quality and quality of data services over the Internet, such as streaming and web browsing.

Protocol as referred to in Article 8 of the Decree of 18 July 2008 on electronic administrative data traffic concerning the exchange of information between the Flemish Agency for Inland Waterways and the Belgian Institute for Postal Services and Telecommunications (BIPT) regarding AIS data (free translation).