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  • FAQ

    Find out first what speed your operator promised you in your contract

    Do not assume that you will get the speeds the operators advertise in their advertisements.

    Fixed Internet service providers (ISPs) have to mention the minimum, maximum and generally available speeds in their contracts and on their websites as well. 

    A BIPT Decision defines how these values have to be interpreted concretely, taking into account the set-up of networks in Belgium:

    • “the minimum speed” shall be understood as the value of the speed the access provider will never drop below, unless there is an interruption of service;
    • “generally available speed” shall be understood as the value of the speed that an end-user would expect to obtain for most of the time when accessing the service (i.e. for at least 95% of the time);
    • "maximum speed" shall be understood as the value of the speed which the user may expect at certain times, in principle at least once per 24-hour period. 

    The actual speeds shall be between the minimum and maximum speeds and preferably as close as possible to the generally available speed.

  • The BIPT opens up the modem market
    Publications › Press release -
    Users are no longer forced to take their operator’s modem/router when they conclude their Internet subscription.

  • Non-prior stamp price to rise to €1.46 from 1 January
    Publications › Press release -
    These increases are in line with the applicable postal legislation

  • Annual savings of up to €120 compared to the minimum price you would pay with an incumbent operator thanks to the comparison of mobile service tariffs
    Publications › Press release -
    In its latest study based on its tariff simulator bestetarief.be/meilleurtarif.be, the BIPT highlights the consumer-friendly developments observed over the last twelve months on the mobile market, particularly with significant increases in data and the emergence of new formulas.

  • Results of the benchmarking of mobile service tariffs in Belgium [Tariffs applied in Q3 2023]
    Publications › Communication -
    The changing nature of mobile offers proposed by operators should encourage consumers to compare them regularly, to ensure that they do not miss any new, more advantageous solutions since their latest choice.

  • The BIPT publishes the results of its 2023 survey of the consumers’ perception of the electronic communications market
    Publications › Press release -
    In a context of inflation, satisfaction with the tariffs of electronic communications operators is logically declining.

  • Communication of 2 October 2023 on the results of a survey regarding the consumers’ perception of the Belgian electronic communications market
    Publications › Communication -
    Since 2012, BIPT has a thorough survey carried out about the perception of consumers on the functioning of the electronic communications market in Belgium. The survey makes it possible to assess the level of information of the consumers, as well as the impact of the measures taken to regulate the electronic communications market. The survey results are reported annually.

  • National benchmarking 2023 - Mobile
    Pages
    In order to help consumers, the BIPT uses the example of ten “households”, ten types of users whose needs have been chosen in a varied and differentiated manner.

  • List of mobile operators
    Pages
    List of the various operators in the Belgian mobile residential market

  • Protection of privacy
    Pages
    BIPT attaches the utmost importance to your privacy and consequently wishes to inform you as well as possible. The processing of your data will be justified based either on a legal task or a task of public interest or on the explicit consent you will be asked for. You have the right to request a copy of your personal data at all times in order to verify whether the information retained is correct and/or to correct or update this information. Provided that this is not contrary to a legal obligation/the general interest, your request shall be granted and processed.
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