The texts attached regard a proposal for an amendment of Article 113/2 of the Act of 13 June 2005 on electronic communications.

The proposal aims to introduce a system obliging the operators to grant a compensation in case of a service failure interrupting the service completely for a duration of at least 12 hours.

This compensation is destined for the subscribers affected who have a tariff plan for private persons as well as those who have a prepaid card and live or are situated in the area where the failure occurred.

The proposal is based on the compensation scheme already in place in the Netherlands since 2017.

Back to top