The Act of 21 March 1991 on the reform of some economic public companies tasks BIPT with the publication of a yearly report of the actions it has undertaken in order to verify that postal service providers abide by their obligations. In 2012, the monitoring of compliance with postal regulation was mainly related to following up 26 controls initiated in October 2011 and not finished by 31 December 2011.

In 2012, BIPT also opened 11 new files within the context of monitoring. The companies contacted were also asked to fill out a form containing a questionnaire on the obligations imposed by the “postal legislator” to the postal service providers. Three out of eleven of these inspections were finalised by 31 December 2012, which can be explained mainly by the fact that companies take a long time to send back the form to BIPT and often fail to fill it out completely.

As shown by the thorough analysis of the files, companies that do not abide by the postal regulation mainly fail to do so with regard to measures relating to complaint handling. The violations observed are often due to a lack of understanding of the postal regulation.

As a reminder, companies that do not comply can be subject to a formal notice according to Article 21 of the Act of 17 July 2003 on the status of the regulator of the Belgian postal and telecommunications sectors.

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