Changing fixed telecom operators is not as simple as changing mobile operators. To render the process of changing operators more smoothly in the future, BIPT identified the obstacles consumers may encounter and lists a series of suggestions to facilitate the process.

Today, BIPT has submitted its analysis to the Minister of Digital Agenda and Telecom Alexander De Croo.

BIPT feels for instance that there should be a simple, predictable, fast and synchronised process obliging the new operator to transfer all services provided by a fixed telecom operator within a given term. The operators should inform the consumer more accurately about the steps to be taken. Other additional obstacles have also been identified, such as the difficulty to compare offers, the financial costs of a transfer and the intervention of a technician at home.

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