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You keep the discount unless one of the following situations applies to you:

1. you no longer meet the conditions ;
2. you have changed your contract or tariff plan with the same operator;
3. you have switched operators;
4. you have moved as a consequence of which fixed Internet is no longer provided at the same address;
5. the tariff plan for which you have a social discount is no longer sold by your operator.

Depending on the beneficiary’s situation, one or several of the following documents are necessary:

• a copy of the most recent assesstment notice (Avertissement-extrait de rôle Impôt des personnes physiques et taxes additionnelles/Aanslagbiljet personenbelasting en aanvullende belastingen) sent on a yearly basis by the FPS Finance, for all persons over 18, domiciled at the beneficiary’s address;
• a certificate of the payment of family allowances, obtained from the family allowances fund;
• a certificate indicating that the beneficiary has a handicap of at least 66%; this certificate is available at the mutual insurance fund (mutualité/ziekenfonds) or at the FPS Social Security - DG Disabled persons;
• a certificate of the household composition obtained at the municipal administration (service Population/dienst Bevolking) of the beneficiary;
• a copy of the ruling (of the justice of peace or of the youth court) indicating that the grandchildren have been entrusted to the beneficiary by a legal decision;
• a copy of a CPAS/OCMW certificate proving that the beneficiary receives the social integration income in accordance with the Act of May 26, 2002;
• a certificate and an audiogram of from the otorhinolaryngologist ear, nose and throat specialist proving a minimal hearing loss of 70 dB for the best ear;
• a certificate of from the ear, nose and throat specialist otorhinolaryngologist proving that the beneficiary has undergone a laryngectomy;
• a certificate of from the DG Victims of war of the FPS Social Security proving that the beneficiary is a military war blinded.

The discounts are laid down in Article 38 of the Annex 1of the Act of 13 June 2005 on electronic communications.

Several hypotheses are summarised in the table below:

* NB: if you pay the subscription fee and the communications to two different operators, only the operator providing the communications grants a maximum discount of € 11.5 on the calls.

That is information you can find on your monthly bill.