3508 results found | Consumers

FAQ of BIPT for the attention of the consumers relating to the compulsory identification of prepaid card users

Publications › Other - 08/09/2017

The identification of users of existing or future prepaid card allowing to use mobile electronic communications services (calls, internet access, SMS, etc.) is mandatory.

Consultation of 29 august 2017 regarding the draft Ministerial Order on the granting of an exception to the principle included in Article 8, subsection 1, of the Royal Decree of 27 April 2007 on managing the national numbering space and the granting and withdrawal of number user rights

Publications › Consultation - 07/09/2017

The BIPT organizes on request of the Minister a written consultation on an draft Ministerial Decree to allow the extraterritorial use of numbering for eCall and “connected car” applications.

Translation of the non-confidential version of the Decision of the BIPT Council of 14 July 2017 imposing an administrative penalty upon Citymesh NV for non-compliance with the Decision of the BIPT Council of 7 May 2015

Publications › Decision - 07/09/2017

In this decision BIPT concludes that Citymesh did not fulfil its obligations regarding the user rights it was granted in the 3.5 GHz band, orders it to put an end to the infraction within six months and imposes an administrative fine upon the operator.

Consultation of the BIPT Council on the draft Decision of 29 August 2017 relating to the determination of the numbering plan for IoT and eCall communication

Publications › Consultation - 06/09/2017

The BIPT Council is organizing a public written consultation on a draft decision regarding the determination of the numbering plan for IoT and eCall communication. This Decision replaces the Decision of the Council of the BIPT of 4 September 2012 amending the Decision of the BIPT Council of 6 september 2011 on the determination of the numbering plan for M2M communications.

BIPT publishes the results of its annual survey on the telecom users’ perception

Publications › Press release - 31/08/2017

2017 consumer survey conducted by BIPT

Inquiry about the users’ perception of the Belgian electronic communications market (2017)

Publications › Survey - 31/08/2017

Based on the results of the annual consumer survey conducted by BIPT, users were rather satisfied with the services and prices offered. Users found it was sometimes difficult to compare prices and services and often knew nothing of the basic rights regarding telecommunications. The evolution in the use of telecommunications services is worth noting. For example, the use of mobile Internet and some applications thanks to which it is possible to use message and telephony services over the Internet strongly increased.BIPT's tariff simulator has been well received as well as the SMS notification sent once the price cap is reached for mobile telephony.

Decision of the BIPT Council of 14 august 2017 on the possibility for Mundio Mobile to charge additional fees based on article 6c of regulation (EU) no 531/2012 of the European Parliament and of the Council

Publications › Decision - 24/08/2017

Action for annulment by Viasat UK of 27 July 2017 against the decision of the BIPT Council of 29 June 2016 on the user rights of Inmarsat Ventures Ltd for the complementary ground components

Publications › Dispute - 16/08/2017

Action for annulment by Viasat UK of 27 July 2017 against the decision of the BIPT Council of 29 June 2016 on the user rights of Inmarsat Ventures Ltd for the complementary ground components

Consultation organised at the request of the Minister of Telecommunications on the 1427-1517 MHz frequency band

Publications › Consultation - 11/08/2017

The consultation relates to the regulatory framework for public mobile networks, and in particular for the 1427-1517 MHz frequency band

Final report for an ex-post impact assessment of the Belgian federal regulation regarding consumer protection in electronic communications law

Publications › Communication - 10/08/2017

BIPT publishes the results of its impact assessment regarding consumer protection rules