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In accordance with postal regulation BIPT audits the internal and external monitoring systems used to measure the delivery times for services included in the small users basket. The conclusion of the audit is that for certain aspects the bpost processes do not fully comply with the requirements set in the European standards. For each of the findings BIPT has asked bpost to draw up in the short term an action plan to take corrective measures. BIPT will monitor bpost’s action plan regarding the audit findings and if necessary contract out a follow-up audit to supervise the correct implementation of the action plan.

Communication by the BIPT Council of 18 December 2018 regarding the monitoring of the universal telecommunications service 2018

Opinion of 17 December 2018 on the 2017 improvement plan and the 2018 action plan of bpost following the customer satisfaction survey for the year 2017

In this fifth version of the national price benchmarking, BIPT has adapted the services and profiles that are taken into account to translate the observed developments as well as the foreseeable developments on the market in the relatively short term.

Tariffs for telecommunications services in Belgium

This decision waives the obligations previously imposed on Proximus on the fixed telephone access and call origination markets. These are now deregulated.