Belgian Institute for Postal Services and Telecommunications
Search
search.button
EN
FR
NL
DE
Consumers
Operators
Consumers
Search
search.button
Telephone, Internet, TV
Rights and obligations
Rights and obligations
General framework
Contract
Contents
Change by the operator
Duration
Contract Summary
Invoice
Content of the invoice
Unpaid bill
Connection
Free modem choice
Comparing operators
Comparing operators
Comparing offers
Mobile telephony
Bundles
Fixed Telephony
Choosing your Internet connection
Comparing offers
List of mobile operators
List of fixed and convergent operators
Quality indicators
Network coverage
Fibre optic
Switching
Switching
Switching operators
Switching fixed operators?
Portability
Cancelling the contract
Tariffs
Tariffs
Social tariff
Premium calls & SMS
Direct invoicing
Consumption management
Alert mechanism (Bill Shock)
Roaming
International calls & SMS
"Price" studies
National benchmarking 2025 – Fixed and convergent
National benchmarking 2025 - Mobile
Consumer surveys
Consumer protection
Consumer protection
Emergency numbers and services
Handicapped users
Prepaid cards
Net neutrality
Compensation for service disruption
Spoofing
Fraudulent text messages & calls
Fraudulent SIM swapping
Postal services
General information
General information
Delivery
The universal postal service
Quality
Tariffs
Questions about postal services
Operators / Networks
Operators / Networks
Operators
Postal points
E-commerce
Radio frequencies
Private use / Hobby
Private use / Hobby
Free use of radio
Drones
Radioamateurs
Aeronautical
Maritime
Hunting
Professional use
Professional use
Obtaining / Cancelling a licence
Fixed networks (radio-relay links)
Private broadband radio local area networks
Mobile networks
Trials & Testing
Satellite Earth Stations
Jammers
Radars
Events
Microphones
Checks / Interference
Market monitoring
Market monitoring
Market monitoring
Equipment bought abroad and/or on the Internet
National restrictions
Forbidden and/or special equipment
Mobile network indoor coverage
Chargers of the Easee brand
Health / Environment
Frequency plan
Digital
The Digital Services Act (DSA)
The Digital Services Act (DSA)
Digital Service Act in a nutshell
Providers of online intermediary services
DSA Trusted flaggers
Access to platform data for researchers
Out-of-court dispute settlement for online platforms
DSA: filing a complaint
Code of conduct+on countering illegal hate speech online
Terrorist content online (TCO)
Terrorist content online (TCO)
What is terrorist content?
What is the European regulation?
What are your rights if your content is unjustly removed?
Competent Belgian authorities and role of the BIPT
BIPT
The regulator
The regulator
BIPT
The Council
Collaborations
National relations
International relations - Telecom & Radiocom
International relations - postal sector
1993-2023: 30 years of activity
Missions
Strategy
Activities
Activities
Means of action
Useful tools
Plans and reports
Working at BIPT
Questions & complaints
Faq
Complaints
5G
Construction of infrastructure
News
Operators
FR
NL
DE
EN
Consumers: 3508 results found
Export XML
Search
Pre-consultation of the Proximus reference offer “PRIO”
Publications › Consultation -
20/02/2019
Proximus has established a new reference offer related to the IP interconnection and has submitted it to BIPT according to the access and transparency obligation referred to in the BIPT decision of 20 November 2018 regarding the analysis of the market for call termination on the public telephone network provided at a fixed location. On 20 February 2019, BIPT launched the pre-consultation of this draft reference offer. The documents subject to consultation concern the “VoIP Interconnection offer”, the “Annex 2: Pricing” and the “Annex 3: Planning and Operations”. If any information is missing in these documents, BIPT asks you to contact your contact person at Proximus and to notify the Institute as well. This step should enable BIPT to collect the reactions and possible remarks of the recipients which are necessary to draft a formal decision, based on the draft reference offer under consultation. Reactions to the pre-consultation are expected by 13 March 2019 at the latest at consultation.sg@ibpt.be. Respondents are asked to ensure that the subject of the reply includes at least the reference “CONSULT-2019-B2”.
Call for input regarding the ERGP Medium Term Strategy 2020–2022 and the ERGP Work Programme 2020
News -
20/02/2019
ERGP believes that a Medium Term Strategy (MTS) is necessary in order to identify the core areas of focus for ERGP’s work between 2020 and 2022, taking into account the developments of the postal sector and the changes in consumers’ needs, in particular due to electronic substitution and e-commerce. The MTS 2020-2022 will form the basis of the annual Work Programme of ERGP, for the three years period it covers.
Application for suspension and annulment of 15 February 2019 lodged by 3STARSNET against the Decision of 7 December 2018 on the retail market of access to the public telephone network provided at a fixed location and on the wholesale market of call origination on the public telephone network provided at a fixed location
Publications › Consultation -
19/02/2019
Application for suspension and annulment of 15 February 2019 lodged by 3STARSNET against the BIPT Council Decision of 7 December 2018 on the retail market of access to the public telephone network provided at a fixed location and on the wholesale market of call origination on the public telephone network provided at a fixed location
Quality of mobile telecommunications networks: BIPT increases transparency
Publications › Press release -
15/02/2019
Quality of mobile telecommunications networks in Belgium
Drive test campaign results – Second semester 2018
Publications › Other -
15/02/2019
Quality of mobile networks and communication services
Pre-consultation of the Proximus reference offer “Bitstream Multicast”
Publications › Consultation -
14/02/2019
Proximus has established a new (limited) “Bitstream Multicast” reference offer and submitted it to BIPT following the relevant access and transparency obligation set in the CRC decision of 29 June 2018 on the analysis of the broadband and television broadcasting markets. On 14 February 2019 BIPT will be starting the preliminary consultation on that draft reference offer. The documents submitted for preliminary consultation are only the “Main Body” and “Annex 2: Technical specifications”. According to Proximus, due to the lack of a specific request, it is impossible at this stage to establish a sufficiently detailed and complete reference offer. If information should be lacking in these documents BIPT asks to contact your contact person at Proximus and to inform BIPT as well of this situation. The term for the preliminary consultation on the reference offers is 4 weeks and ends on 14 March 2019. This step should enable BIPT to receive a first reaction including possible remarks from beneficiaries and to determine whether based on the draft reference offer a formal decision about the draft with a consultation should be started. Respondents should kindly make sure that the object of the response contains at least the following reference « CONSULT-2019-B1 » and send this to consultation.sg@bipt.be.
Decision of 1 February 2019 on monitoring mail delivery times for the year 2017
Publications › Decision -
11/02/2019
Decision of the BIPT Council of 1 February 2019 on monitoring mail delivery times for the year 2017
Consultation of 8 February 2019 on the Decision regarding the granting to E-Bo Enterprises of temporary user rights for the establishment and operation of transmission installations at the wind farms situated in the Belgian economic zone in the North Sea and on the adaptation of the financial terms in the Decision of 21 October 2013
Publications › Consultation -
08/02/2019
This decision regards the extension of the user rights granted to E-BO Enterprises and the adaptation of the financial terms for the other wind farms in the North Sea.
Declaration form for future audiovisual media service providers in the bilingual Brussels-Capital region
Publications › Form -
05/02/2019
For the convenience of the parties concerned, BIPT makes available to the future audiovisual media service providers a declaration form. However, using it is not mandatory. The declaration itself and the supporting documents must be sent by registered post. The language legislation does not allow the use of another language than Dutch or French to submit the declaration. If you have questions regarding a declaration or the regulation related to audiovisual media services in the bilingual Brussels-Capital region, feel free to contact BIPT at : media@bipt.be.
Interlocutory judgement of the Market Court of 30 January 2019 rejecting the request of Telenet, Nethys and Brutélé for suspension of the execution of the Decision of the CRC of 29 June 2018 on the analysis of the broadband and television broadcasting markets
Publications › Dispute -
04/02/2019
The Market Court did not find it necessary to suspend the Decision of the CRC nor to adopt interim measures while awaiting a decision of the Court of Justice of the European Union on the action brought by Telenet concerning the alleged failure to comply with the procedural rules by the European Commission and seeking the annulment of the Commission Decision of 25 May 2018 approving the Decision of the CRC ordering it to open its broadband and broadcasting networks to competitors.
Previous page
1
2
3
4
...
148
149
150
151
(pagination.current)
152
153
154
Next page»
Back to top