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Annual report 2014

For the second time, BIPT publishes a study comparing the prices for telecom products on the business market in Belgium with the prices in our neighbouring countries (Germany, France, the United Kingdom and the Netherlands).

As in 2014, this study has been conducted by the Teligen division of Strategy Analytics Ltd. The study reports on the prices of services for professionals and small and medium enterprises in Belgium compared with France, Germany, the Netherlands and the United Kingdom. The study uses a basket methodology to compare the telecommunications charges paid by eight types of business entities, which are constructed to represent different combinations of services and usage levels. The analysis considers costs for each business type when services are purchased singly to make up the communications requirements of the business, as well as costs when multiplay offerings are used.

Opinion of the European Commission of 22 July 2015 (BROBA WBA transparency)

Economic situation of the telecoms sector 2014

Brussels, 17 July 2015 - Today BIPT has published the annual statistics relating to the telecoms sector. The 2014 general market context shows that turnover diminished, but that operators kept on investing considerably. For the first time SMS traffic shows a decline, while the use of mobile Internet is growing significantly. Belgium stays at the top of the EU ranking for the development of high-speed fixed broadband over 30 Mbps. The Belgian digital TV market continues to grow.

Mobile network monitoring report

This decision aims at imposing upon operators providing fixed and mobile electronic communications services, the obligation to publish certain quality indicators on their own websites. BIPT has selected nine quality indicators that seem especially useful and relevant in its opinion. The indicators aimed at regard the following domains: installation time, failures and malfunctions, customer services performance, complaints on invoices, mobile networks coverage degree. Based on the indicators measured by the operators, BIPT will publish a quality barometer online enabling an easy comparison between the different aspects regarding quality. The barometer will come online on 1 July 2016.

Today BIPT published on its website an 'Atlas' of the coverage provided by the mobile telecom operators in Belgium. The data of the telecom operators have been collected and, following verifications or "scanning" in the field, assembled in a public and free "Atlas". As of 1 January 2016 telecom operators are obliged to provide BIPT with further data that regard the quality, such as the response time of the customer services, which BIPT will also publish on its website as a "quality barometer".

Deadline for reply: until 15 September 2015. E-mail your reactions to: consultation.sg@bipt.be (Subject: "consult-2015-C5"). Contact person: Maarten Josson, adviser (02 226 89 47).