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Based on the available information, BIPT finds that bpost has carried out measurements in order to assess the satisfaction rate of its customers in 2013, and gives a favourable opinion as regards the realisation of the 2013 improvement plan and the improvement measures which it aims at for 2014. Based on the data supplied by bpost, BIPT notices that the 2013 improvement plan is starting to show encouraging results regarding customer satisfaction. The general customer satisfaction has increased substantially in comparison with 2012, going from 83% to 86%. BIPT encourages bpost to continue its efforts as regards the improvement of the satisfaction indices, which relate more specifically to the sending of parcels to other countries by private individuals, the correct delivery by the postman for companies, the respect of delivery times for companies and the correct delivery by the postman for private individuals.

The indicators present in this observatory aim at providing a representation of the market structure intended for all the stakeholders of the postal sector (senders, addressees, operators, various intermediate players, etc.). These indicators allow approaching the market on supply side, the evolution of the universal service provider activity and its competitors, as well as the results of the postal activity in Belgium in terms of quality of service and innovation for the users of these services.

In its observatory, BIPT publishes the economic key figures of the postal sector for 2013. They reveal a surprising trend: in spite of a decrease of the volumes and revenue in 2013, investments in the postal sector have increased. Bpost has raised the letter post tariffs by 2.6% and has consolidated its market share in the competitive parcel and express mail segment.

Opinion of the European Commission of 15 December 2014 (multicast & Ethernet)

Deadline: 16 January 2015. The contact person is Dirk Appelmans, Adviser (02 226 87 67). Responses are expected electronically only to consultation.sg@ibpt.be. The document should clearly indicate what is confidential. If the answer contains confidential information, it must be accompanied by a non-confidential version of the response.

Deadline for reply: until 31 March 2015 E-mail your reactions to: consultation.sg@bipt.be Contact person: Jan Vannieuwenhuyse, engineer-adviser (+32 2 2268759)

Deadline for reply: until 6 January 2015 E-mail your reactions to: consultation.sg@bipt.be (re CONSULT-2014-H5) Contact person: Alain Maton, engineer-adviser (02 2268 936)

This draft communication is the continuation of the communication of 16 March 2012. In this communication the consequences of freeing up the 700 MHz band are explained, among other things.

In this decision BIPT obliges operators who make 070 numbers available to providers of premium rate services, to ensure that before redirecting the call to the service, a free tariff warning message is given. The obligation is valid from 1 July 2015.

BIPT Decision of 25 November 2014 regarding the conformity of the system of accounting separation of Belgacom for the year 2012