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  • FAQ

    No.

    Save the case of prepaid cards, end-users do not have to request the compensation. It is the operators who have to take the necessary steps.

    For operators to be aware of the interruption, it is in the interest of the end-users to immediately report interruptions to their operators.

    This is especially so for mobile services, in which case only those customers who have reported the interruption, will receive a compensation.

  • FAQ

    Yes, provided that the mobile service suffers an interruption of at least 8 consecutive hours at the known billing address.

    When a mobile antenna is down, that does not automatically mean that there was no coverage during at least 8 hours. For a big part of the territory is covered by more than one antenna.

    In case of a prepaid card, the end-user has to request the compensation himself.

  • FAQ

    There is no right to a legal compensation in case of force majeure or when the end-user himself is to blame for the interruption. 

  • Compensation for service disruption
    Pages
    End-users, whose telecom service (Internet, TV, fixed or mobile telephony) has suffered a full interruption of at least 8 consecutive hours, are entitled to a compensation from their telecom operator.

  • Belgium 2025-1
    Publications › Microphone & in-ear system frequencies -
    List of frequencies allowed for microphones and in-ear systems.

  • The BIPT sees a particularly dynamic and responsive mobile market
    Publications › Press release -
    The new BIPT tariff study on Belgian mobile telecommunications services shows that annual savings of up to €312 are possible by comparing offers via www.besttariff.be.

  • Results of the benchmarking of mobile service tariffs in Belgium [Tariffs applied in Q4 2024]
    Publications › Communication -
    To help consumers gain a better understanding in a dynamic market where offers change rapidly, the BIPT carries out a national price comparison every year.

  • National benchmarking 2024 - Mobile
    Pages
    In order to help consumers better understand their needs and the offers that meet them, the BIPT takes the example of several types of users whose needs have been established in a varied and differentiated way.

  • Mayssa
    Pages
    Mayssa needs 10 GB and 300 call minutes.

  • Bloeme
    Pages
    Bloeme needs 20 GB and unlimited call minutes.
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