Belgian Institute for Postal Services and Telecommunications
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Telephone, Internet, TV
Rights and obligations
Rights and obligations
General framework
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Change by the operator
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Contract Summary
Invoice
Content of the invoice
Unpaid bill
Connection
Free modem choice
Comparing operators
Comparing operators
Comparing offers
Mobile telephony
Bundles
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Choosing your Internet connection
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List of mobile operators
List of fixed and convergent operators
Quality indicators
Network coverage
Fibre optic
Switching
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Switching fixed operators?
Portability
Cancelling the contract
Tariffs
Tariffs
Social tariff
Premium calls & SMS
Direct invoicing
Consumption management
Alert mechanism (Bill Shock)
Roaming
International calls & SMS
"Price" studies
National benchmarking 2025 – Fixed and convergent
National benchmarking 2025 - Mobile
Consumer surveys
Consumer protection
Consumer protection
Emergency numbers and services
Handicapped users
Prepaid cards
Net neutrality
Compensation for service disruption
Spoofing
Fraudulent text messages & calls
Fraudulent SIM swapping
Postal services
General information
General information
Delivery
The universal postal service
Quality
Tariffs
Questions about postal services
Operators / Networks
Operators / Networks
Operators
Postal points
E-commerce
Radio frequencies
Private use / Hobby
Private use / Hobby
Free use of radio
Drones
Radioamateurs
Aeronautical
Maritime
Hunting
Professional use
Professional use
Obtaining / Cancelling a licence
Fixed networks (radio-relay links)
Private broadband radio local area networks
Mobile networks
Trials & Testing
Satellite Earth Stations
Jammers
Radars
Events
Microphones
Checks / Interference
Market monitoring
Market monitoring
Market monitoring
Equipment bought abroad and/or on the Internet
National restrictions
Forbidden and/or special equipment
Mobile network indoor coverage
Chargers of the Easee brand
Health / Environment
Frequency plan
Digital
The Digital Services Act (DSA)
The Digital Services Act (DSA)
Digital Service Act in a nutshell
Providers of online intermediary services
DSA Trusted flaggers
Access to platform data for researchers
Out-of-court dispute settlement for online platforms
DSA: filing a complaint
Code of conduct+on countering illegal hate speech online
Terrorist content online (TCO)
Terrorist content online (TCO)
What is terrorist content?
What is the European regulation?
What are your rights if your content is unjustly removed?
Competent Belgian authorities and role of the BIPT
BIPT
The regulator
The regulator
BIPT
The Council
Collaborations
National relations
International relations - Telecom & Radiocom
International relations - postal sector
1993-2023: 30 years of activity
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Consumers: 3508 results found
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Accounting separation
Pages
Accounting separation obliges a vertically integrated undertaking to draft a profit-and-loss account per market, in order to verify the lack of discrimination or unfair cross-subsidy.
Mobile – Miscellaneous
Pages
Outside the particular context of market analyses, BIPT regularly addresses other issues related to mobile telecommunications services. Among the examples, there is an impact study on the entry of a fourth mobile operator in Belgium, or the imposition of provisional measures in case of disputes between operators.
National framework
Pages
The applicable rules are published in French and Dutch only.
Call origination (VAS, CS/CPS)
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Ce marché concerne le départ d’appel sur le réseau téléphonique public fixe. Le départ d’appel est un service qui consiste, pour un opérateur, à transmettre des appels émis par son client final jusqu’au réseau d’un autre opérateur. Il est utilisé d’une part pour la sélection/présélection d’un opérateur (CS/CPS) et d’autre part pour les appels vers des numéros non-géographiques (par exemple un 0900).
Transit
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This market concerns transit services, i.e. the routing of calls, via a third-party operator, between two operators which are not directly interconnected.
Access and call origination on mobile
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This market concerns the wholesale provision of access and call origination on mobile telephony networks. Access and call origination enable virtual operators (MVNO) to use the networks of mobile operators. Access and call origination are generally provided together by mobile operators, so that they can be considered as part of the same market.
International telephony services
Pages
These markets concern the retailing of international fixed telephony services for residential and non-residential customers.
Fixed telephony access
Pages
This market concerns the retailing of access to the fixed telephony network for residential and non-residential customers.
International Roaming
Pages
Since 15 June 2017, telecommunications operators can no longer charge roaming surcharges to users travelling in the countries of the EU (roaming) in addition to the national tariffs.
National telephony services
Pages
This market concerns the retailing of national fixed telephony services for residential and non-residential customers.
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