How to submit a complaint?

  • By email, following the form available on the website;
  • In writing (the form is available at BIPT's reception desk;
  • By post: BIPT | Complaints coordinator | Ellipse Building C | Boulevard du Roi Albert II 35 box 1 | 1030 Brussels.

Your complaint must comply with the following criteria:

  • Your complaint must be justified and you must show personal interest;
  • It must mention your name and address and, preferably, your email address. Anonymous complaints will not be investigated;
  • Your complaint must concern a service provided by BIPT. If not, it will, as far as possible, be transmitted to the administration concerned. 

Our guarantees:

  • All complaints will be received and handled with attention, efficiency and courtesy;
  • You complaint will be handled confidentially, in line with the legal and regulatory provisions regarding privacy protection;
  • An acknowledgement of receipt will be sent to you within five working days and your complaint will be transmitted to the service concerned, who will consider your remark. A reasoned response will be sent to you within 40 calendar days. 

Separate procedure for complaints regarding BIPT's criminal investigation officers

You can file a complaint with Committee P if that complaint regards the general functioning of BIPT's officials in their capacity of criminal investigation officers:

  • By post to the Permanent Control Committee of the Police Forces, rue de la Presse 35/1, 1000 Brussels
  • Online
  • Website

You are not satisfied with the answer?

In that event, you have the possibility to submit a complaint with the federal Ombudsman:

  • By post to the address: rue de Louvain, 48/6 - 1000 Brussels
  • By phone via the free phone number 0800 99 961
  • By email
  • Website

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