The indicators present in this observatory aim at providing a representation of the market structure intended for all the stakeholders of the postal sector (senders, addressees, operators, various intermediate players, etc.).

These indicators allow approaching the market on supply side, the evolution of the universal service provider activity and its competitors, as well as the results of the postal activity in Belgium in terms of quality of service and innovation for the users of these services.

The observatory reveals that the postal market grew by 5% in 2018.

The parcel and express segment even grew by 12.3%. This results in the need for all postal operators to have a wide postal points network.

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