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Scarlet fined by BIPT due to faulty communication about tariff changes

On 1 December 2015, Scarlet changed its tariffs. Some prices were lowered, other prices went up and also a few discounts disappeared. The notice given by Scarlet consisted only in mentioning a “simplification” of the tariffs on the second page of the bills. As a consequence Scarlet subscribers were not duly informed in accordance with the Telecom Act. Therefore BIPT imposes a fine of 15,000 euro on Scarlet. In addition, for those subscribers who were not given notice again in August 2016 either by way of the bill, Scarlet is ordered to make a new announcement in a form other than the bill and to grant them at the same time in accordance with the Telecom Act a new right to cancel the contract free of charge.

This decision concerns the review of the BRUO, BROBA and WBA VDSL2 reference offers. An addendum to this decision was issued on 10 November 2015 and the decision was reviewed on 19 November 2015.

BIPT Council Decision of 6 October 2016 repealing the BIPT Council Decision of 10 December 2013 regarding the review of the BRUO, BROBA and WBA VDSL2 reference offers (BRxx 2012)

As commissioned by BIPT (Belgian Institute for Postal Services and Telecommunications) the Louvain-based company M.A.S. (Market Analysis & Synthesis) has performed an elasticity study about the demand for postal services by means of an online survey among private persons, self-employed persons and SMEs, and a written survey addressed to large companies and public services. A profound knowledge about market elasticities is important for all stakeholders on the Belgian postal market. This study makes it possible to gain the necessary insight into changes in price or frequency of delivery. To BIPT this information is essential for the verification of viability of the universal service and indispensable for the annual verification of a potential net cost caused by the provision of the universal service.

The Act of 21 March 1991 on the reform of some economic public companies tasks BIPT with the publication of a yearly report of the actions it has undertaken in order to verify that postal service providers abide by their obligations. However, considering the limited impact on the postal market of the infractions possibly recorded during monitoring, BIPT decided to cease systematically monitoring the postal service providers and to proceed to monitoring only when a complaint has been submitted. BIPT believes it would be disproportionate to commit resources to monitoring while it has not received any breach notification and consumers do not complain about the situation. Given that BIPT did not receive any complaint about breaches or infractions of Article 148bis, §2, of the Act of 21 March 1991 on the reform of some economic public companies, BIPT did not carry out any monitoring in 2016.

Appeal brought by 3 STARSNET before the Brussels Court of Appeal for suspension and annulment of the BIPT Council Decision of 25 August 2016 regarding the wholesale tariffs for call termination on the public telephone network provided at a fixed location

Consultation of 11 October 2016 requested by the BIPT Council regarding ithe conditions of use of IPV4/CGN

BIPT publishes a telecommunications services quality barometer.

Rainwat Agreement