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Number portability

End users gain access to telecommunication services via numbers. For this reason, the development of an efficient numbering plan is a determining factor for guaranteeing quality and the success of telecommunication services.

An operator can freely negotiate access with other operators throughout the European Union. This implies that any operator providing a public electronic communications network has an obligation to negotiate in good faith, with any operator requesting it, an interconnection agreement for the purpose of providing publicly available electronic communications services.

The basic regulatory provisions on the directories are laid down in Article 45 of the Electronic Communications Act of 13 June 2005; the basic regulatory provisions on the enquiry services are laid down in Article 46 of the Electronic Communications Act of 13 June 2005.

For fixed telephony you need a provider for the connection and a provider for the fixed telephony service (calls).

In general, an operator must fulfil all the legal obligations as defined by the Act on electronic communications (ECA) and its implementation orders.

What kind of helpdesk do I need? Where can I find relevant/useful information? Should the connection be available at all times? Beware: providers promise their best effort, but please check the quality announced and verify whether your provider undertakes to repair defects.

The control of the standard for antennas is the exclusive responsibility of the Regions; each Region has entrusted an administration with this control.

The telecoms operator must Allow you to call, free of charge, the emergency numbers 100, 101 and 112. Please note that this also applies in some cases when you call via the internet, for example via Skype Out. If you use other types of Internet telephony, you must check if you can call these emergency numbers. Allow you to send faxes, free of charge, to the emergency numbers 100, 101 and 112; Check that your location is communicated when you call 100, 101 or 112, so that rescue services directly know from where you call.

It is important that persons with a handicap can be provided with electronic communications equipment adapted to their specific needs. The GARI database includes an overview of mobile apps and equipment (phones, tablets...) that makes electronic communications services more accessible to users with a handicap.