In case of continuous or regular significant differences between the actual speeds and the speeds in the contract, these are the steps you can take:
- 1. First, reach out to your mobile operator. They are required to take actions in order to attain the levels advertised. Secondly, if these actions do not solve the problem, you are entitled to other contractual remedial measures, such as compensation for the damage and/or the dissolution of the contract.
- Should the solution of the operator prove to be unsatisfactory, you can also contact the Office of the Ombudsman for Telecommunications, which will mediate free of charge in order to reach an amicable settlement of the dispute.
- In a third instance (or immediately, after serving notice upon the operator), the court can issue a binding ruling on the non-compliance with the contract.