Various operators (and third parties) offer speed tests to measure the actual speed of your mobile internet. A few examples:
Moreover, the mobile app of many operators also provides a speed test.
In case your mobile internet speed is too low, it is important to gather evidence that is as accurate as possible. We therefore recommend to make screenshots of all measurements, and to save them, together with the date and time of each measurement.
The following conditions have a positive effect on the accuracy of the measurements:
- Always use the same speed test (in order to avoid divergent results).
- Close all other apps on the measuring device (your smartphone). Since your apps use a certain amount of your available capacity, they can influence the measurement results.
- Measure your mobile speed over a longer period of time, multiple times a day and at various times. This will allow you to demonstrate that your speed is often or continually too low.
Do take into account, however, that the following elements can influence your actual speed:
- the age of your device
- your location
- the building’s insulation level
- etc.
The mobile network coverage maps that the BIPT publishes on its Data Portal (“Mobile Atlas”), show the objective signal strength level per technology and per operator. Please note that the maps show a general mobile coverage overview. They offer no systematic guarantee for individual user experiences.