You have an e-mail address without a domain name from your current telecoms operator
For instance: you have your own domain name (firstname.lastname@example.org) or you use a Gmail, Hotmail, Yahoo... address.
You can always keep that e-mail address.
You have an e-mail address with a domain name from your current telecoms operator
For instance: email@example.com, firstname.lastname@example.org...
You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options:
• Keep on using your previous e-mail address for 18 months.
• Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months.
After this 18-month period, the operator may offer the possibility to keep these facilities, but upon your request and against payment.