This website only uses cookies that are necessary for its proper functioning. You cannot block them if you want to have access to this website. BIPT does not use cookies for analytical purposes.

The Act of 21 March 1991 on the reform of some economic public companies tasks BIPT with the publication of a yearly report of the actions it has undertaken in order to verify that postal service providers abide by their obligations. In 2012, the monitoring of compliance with postal regulation was mainly related to following up 26 controls initiated in October 2011 and not finished by 31 December 2011.

In 2012, BIPT also opened 11 new files within the context of monitoring. The companies contacted were also asked to fill out a form containing a questionnaire on the obligations imposed by the “postal legislator” to the postal service providers. Three out of eleven of these inspections were finalised by 31 December 2012, which can be explained mainly by the fact that companies take a long time to send back the form to BIPT and often fail to fill it out completely.

As shown by the thorough analysis of the files, companies that do not abide by the postal regulation mainly fail to do so with regard to measures relating to complaint handling. The violations observed are often due to a lack of understanding of the postal regulation.

As a reminder, companies that do not comply can be subject to a formal notice according to Article 21 of the Act of 17 July 2003 on the status of the regulator of the Belgian postal and telecommunications sectors.

Newsletter subscription

To receive alerts via email, please enter your email address and your interest(s).

BIPT processes these personal data (e-mail address (possibly your name and forename) and interests) in order to send you these messages; your data will no longer be processed and will be deleted if you unsubscribe from this service.

You will have to confirm your subscription. You can unsubscribe or modify your profile at any time by clicking on the unsubscription link or by contacting us at webmaster@bipt.be.

Learn more about cookies or the protection of your data.

Back to top