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In order to get a clear insight into the situation of e-commerce in Belgium, BIPT has entrusted KPMG with a study aiming at mapping out the possible obstacles to the growth of e-commerce as regards parcel delivery.

On the basis of existing studies, a survey specifically created for the occasion, and a public consultation, KPMG has identified the following three obstacles to the growth of e-commerce:

  1. the lack of transparency as far as the delivery offer and customs charges are concerned;

  2. the Belgian legislation, which is insufficiently adapted to e-commerce, and

  3. a lack of responsiveness to consumer expectations.

The study also offers 7 recommendations to boost e-commerce in Belgium.

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