• Useful tools

    Pages
    In order to help users choose powerful services at the best possible terms and conditions where they need them, BIPT has developed several useful tools
  • Consumer survey 2025

    Publications › Other -
    Since 2012, BIPT has a thorough survey carried out about the perception of consumers on the functioning of the electronic communications market in Belgium. The survey makes it possible to assess the level of information of the consumers, as well as the impact of the measures taken to regulate the electronic communications market. The survey results are reported annually.
  • You are entitled to an invoice

    Pages
    You will receive a basic detailed invoice free of charge, at least 4 times a year. An even more detailed invoice is available on request.
  • The fixed telecommunications market was characterised in 2020 by shifts in the bundle market and by a decreasing churn

    Publications › Press release -
    The fixed telecommunications market was characterised in 2020 by shifts in the bundle market and by a decreasing churn
  • BIPT advances propositions to render more smoothly the process of changing fixed telecom operators

    Publications › Press release -
    To render the process of changing ofixed telecom perators more smoothly, BIPT identified the obstacles consumers may encounter and lists a series of suggestions to facilitate the process.
  • Means of action

    Pages
    To carry out its missions, BIPT has several means of action
  • BIPT gives tips and tricks for mobile Internet and calling abroad

    Publications › Press release -
    Mobile surfing, calling, texting, or roaming is also possible from abroad and is very easy today. Roaming does not necessarily have to go hand in hand with a surprisingly high telecom invoice, but nevertheless it remains useful to keep a check on the prices and consumption. For indeed the Eurotariff does not apply outside of the EU Member States (and thus neither in certain popular holiday destinations). Therefore BIPT gives a number of tips and tricks to the travelling telecom user.
  • You are entitled to clear information

    Pages
    Are you getting a subscription for a fixed line, a mobile phone, Internet or a bundle including mobile telephony, Internet and television? Or are you buying a prepaid card? In these cases your telecom operator has to provide you with information.
  • BIPT strategic plan 2024-2026

    Publications › Strategic plan -
    The strategic plan of the BIPT determines the strategic axes and priority fields of activity of the Institute. It also contributes to the good administration of the BIPT.
  • Postal aspects of e-commerce

    Publications › Other -
    The BIPT has tasked WIK Consult GmbH with carrying out a study on the postal aspects of e-commerce in Belgium.
Back to top