• FAQ

    No, the choice is yours. 

    The social Internet offer means you get fixed Internet access for the price of 19 euro per month (or 40 euro for a bundle). The social Internet offer includes 150 GB of data and a minimum speed of 30 Mbps. If that does not meet your requirements you cankeep your old social tariff, which consists of a maximum discount of 11.5 euro on your telecom bill.

    However, by accepting the social Internet offer you can no longer apply again for a social discount on a normal telecom subscription (“old” social tariff) later on. So check, before changing, if the social internet offer corresponds to the needs of your household.

  • FAQ

    You keep the discount unless one of the following situations applies to you:

    1. you no longer meet the conditions ;
    2. you have changed your contract or tariff plan with the same operator;
    3. you have switched operators;
    4. you have moved as a consequence of which fixed Internet is no longer provided at the same address;
    5. the tariff plan for which you have a social discount is no longer sold by your operator.

  • FAQ

    Depending on the beneficiary’s situation, one or several of the following documents are necessary:

    • a copy of the most recent assesstment notice (Avertissement-extrait de rôle Impôt des personnes physiques et taxes additionnelles/Aanslagbiljet personenbelasting en aanvullende belastingen) sent on a yearly basis by the FPS Finance, for all persons over 18, domiciled at the beneficiary’s address;
    • a certificate of the payment of family allowances, obtained from the family allowances fund;
    • a certificate indicating that the beneficiary has a handicap of at least 66%; this certificate is available at the mutual insurance fund (mutualité/ziekenfonds) or at the FPS Social Security - DG Disabled persons;
    • a certificate of the household composition obtained at the municipal administration (service Population/dienst Bevolking) of the beneficiary;
    • a copy of the ruling (of the justice of peace or of the youth court) indicating that the grandchildren have been entrusted to the beneficiary by a legal decision;
    • a copy of a CPAS/OCMW certificate proving that the beneficiary receives the social integration income in accordance with the Act of May 26, 2002;
    • a certificate and an audiogram of from the otorhinolaryngologist ear, nose and throat specialist proving a minimal hearing loss of 70 dB for the best ear;
    • a certificate of from the ear, nose and throat specialist otorhinolaryngologist proving that the beneficiary has undergone a laryngectomy;
    • a certificate of from the DG Victims of war of the FPS Social Security proving that the beneficiary is a military war blinded.

  • FAQ

    The discounts are laid down in Article 38 of the Annex 1of the Act of 13 June 2005 on electronic communications.

    Several hypotheses are summarised in the table below:

    Categories of beneficiaries Single discount for the installation Monthly discounts
      Fixed telephone connection Subscription fee Communications (fixed, bundle of the subscription fee operator) Total amount of discounts (max. per month)
    + 65 years, disabled, hearing-impaired persons, laryngectomee, military war blinded 50% of the standard price Fixed, Internet or bundle 40% (max. € 8.4) € 3.1* € 11.5
    Ssocial integration income receivers  / Internet : 40 %
    (max. € 8.4)
    € 3.1

    € 11.5 (if Internet)

    or € 3.1

    * NB: if you pay the subscription fee and the communications to two different operators, only the operator providing the communications grants a maximum discount of € 11.5 on the calls.

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