As part of its monitoring task regarding the management contract concluded between the State and bpost, BIPT has contracted out an audit of the bpost customer satisfaction survey. The results of that audit are presented in this communication.
This document is not available in your language. However, you can consult it in the following language: (FR, NL)
- FR: Download document "Communication du Conseil de l’IBPT du 20 avril 2018 concernant la réalisation d'un contrôle de l’enquête de satisfaction de la clientèle de bpost"
- NL: Download document "Mededeling van de Raad van het BIPT van 20 april 2018 met betrekking tot de uitvoering van een controle naar de bpost-klantentevredenheidsenquête"