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  • Opinion of 27 May 2015 on the draft Royal Decree on the making available on the market of radio equipment

    Publications › Opinion -
    This draft resulted in the Royal Decree of 25 March 2016 on the making available on the market of radio equipment.
  • Opinion of the BIPT Council of 6 October 2015 regarding the 2014 improvement plan and the 2015 action plan of bpost following the 2014 customer satisfaction survey

    Publications › Opinion -
    Based on the available information, BIPT finds that bpost has carried out measurements in order to assess the satisfaction rate of its customers in 2014, and gives a favourable opinion as regards the realisation of the 2014 improvement plan and the improvement measures which it aims at for 2015. Based on the data provided by bpost BIPT comes to the conclusion that the general satisfaction rate peaks in 2014 with 86.5% of the customers indicating that they are rather satisfied, satisfied or very satisfied. Although customer satisfaction has increased in general, BIPT points to the decrease in customer satisfaction of companies as regards among other things the proximity and the opening times of the Postal Points. An exploratory study into the preferences and needs (that may have changed) of companies might constitute a possible solution to the get a better insight into the problem. BIPT encourages bpost to continue its efforts as regards the improvement of the satisfaction indices that relate among other things to the services in case of loss of or damage to the regular items of companies, the ease with which registered items can be received for companies and private persons and the accessibility of the postal offices for companies and private persons
  • Opinion of the BIPT Council of 28 September 2015 on the reform of the Belgian postal regulation

    Publications › Opinion -
    In November 2014, BIPT entrusted WIK-Consult with the task of drawing up a report aiming at comparing the market situation before and after its liberalisation, assessing the impact of the opening to competition and identifying possible remaining barriers in the Belgian postal market. More than a simple overview of the situation, this report was to provide a basis for further reflection on the relevance and efficiency of the current postal regulation and legislation. Based on the economic analysis of the Belgian postal market during the 2011-2014 period as well as the analysis of the current regulatory framework, and comparing the Belgian results to those of other European countries, WIK drew a series of conclusions leading to eleven recommendations of higher or lower priority. BIPT discussed seven of these recommendations considered particularly important in the context of a future reform of the Belgian postal regulation. Following the analysis of the legal and economic context, an opinion is delivered on the various themes covered.
  • Opinion of the BIPT Council of 23 December 2014 regarding the 2013 improvement plan and the 2014 action plan of bpost following the 2013 customer satisfaction survey.

    Publications › Opinion -
    Based on the available information, BIPT finds that bpost has carried out measurements in order to assess the satisfaction rate of its customers in 2013, and gives a favourable opinion as regards the realisation of the 2013 improvement plan and the improvement measures which it aims at for 2014. Based on the data supplied by bpost, BIPT notices that the 2013 improvement plan is starting to show encouraging results regarding customer satisfaction. The general customer satisfaction has increased substantially in comparison with 2012, going from 83% to 86%. BIPT encourages bpost to continue its efforts as regards the improvement of the satisfaction indices, which relate more specifically to the sending of parcels to other countries by private individuals, the correct delivery by the postman for companies, the respect of delivery times for companies and the correct delivery by the postman for private individuals.
  • Opinion of the BIPT Council of 10 December 2013 regarding the draft Royal Decree amending the Royal Decree of 26 February 2010

    Publications › Opinion -
    BIPT has been closely involved in the preparation of this draft. BIPT seconds this draft. This draft materialises the possibility to lease frequencies as provided by law. This establishes a clear framework with the terms and conditions for leasing frequencies.
  • Opinion of 12 February 2014 on the draft Royal Decree amending the Royal Decree of 7 March 1995 on the establishment and operation of GSM mobile telephone networks and the Royal Decree of 24 October 1997 on the establishment and operation of DCS-1800 mobile networks

    Publications › Opinion -
    Opinion of the BIPT Council of 12 February 2014 on the draft Royal Decree amending the Royal Decree of 7 March 1995 on the establishment and operation of GSM mobile telephone networks and the Royal Decree of 24 October 1997 on the establishment and operation of DCS-1800 mobile networks
  • Opinion of the BIPT Council of 16 January 2014 on the draft amendment of Article 36 of the Act of 13 June 2005 on electronic communications

    Publications › Opinion -
    The problems regarding 4G services on Apple's iPhone5 triggered this proposal for amendment. The legislator wishes to clarify that equipment meeting the legal obligations may not constitute an impediment to the efficient use of radio spectrum. BIPT seconds this draft.
  • Proposal by the BIPT Council regarding the definition of the bitrate for functional Internet access and Opinion of the BIPT Council of 13 January 2014 on the geographical element of the universal service

    Publications › Opinion -
    In 2012 BIPT had an analysis carried out of the universal service in the electronic communications market. Based on that analysis BIPT formulated a proposal regarding the bitrate for functional Internet access and gave an opinion about the price and quality requirements of the universal service. BIPT proposes to set the bitrate for functional Internet access at a minimum of 1 Mbps every day of the year, at all hours of the day, except during a maximum period of one hour a day. The proposal is based on Articles 70, § 1, 2°, c), of the Act of 13 June 2005 on electronic communications and 16, subsection two, of the annex to the Act. The opinion is based on Article 14, § 1, 1° of the Act of 17 January 2003 on the status of the regulator of the Belgian postal and telecommunications sectors. A public consultation was held from 4 December to 20 December 2013.
  • Opinion of the BIPT Council of 24 December 2013 on the 2012 improvement plan and the 2013 action plan following the customer satisfaction survey for the year 2012

    Publications › Opinion -
    According to the information it has, BIPT notices that measurements were conducted by bpost in order to determine the level of its customers' satisfaction in 2012 and issues a favourable opinion on the realisation of the 2012 improvement plan and improvement measures considered for 2013.  BIPT notices that the 2012 improvement plan starts to have encouraging effects on customer satisfaction. The satisfaction is considerably better in comparison to 2011, improving from 77 to 82.5%. BIPT encourages bpost to pursue its efforts for improving satisfaction indices related especially to how easy it is to receive registered items, to the waiting period in post offices or to services in the event of loss or damage.
  • Opinion of 28 February 2013 on the 2011 improvement plan and action plan following the customer satisfaction survey for the year 2011

    Publications › Opinion -
    This document contains the BIPT opinion on the bpost report regarding the 2011 improvement programme it launched and the 2012 action plan aiming at improving customer satisfaction.  BIPT notices that the 2011 improvement programme did not have the expected effect since general satisfaction decreased in 2011 from 80.5% to 77%, which was the third decrease in a row.  Results clearly show that actions taken in 2011 did not have a positive effect on customer satisfaction, nor for private individuals nor for companies.  It is therefore of crucial importance for bpost to listen to its clients and to put its service in line with their needs. The 2012 action plan includes concrete measures and initiatives aiming at improving customer satisfaction.

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