Operators: 3559 results found

Is there a legal compensation for mobile services?

Yes, provided that the mobile service suffers an interruption of at least 8 consecutive hours at the known billing address.

When a mobile antenna is down, that does not automatically mean that there was no coverage during at least 8 hours. For a big part of the territory is covered by more than one antenna.

In case of a prepaid card, the end-user has to request the compensation himself.

Are you always entitled to a legal compensation if there is an interruption of at least 8 hours?

There is no right to a legal compensation in case of force majeure or when the end-user himself is to blame for the interruption.

Compensation for service disruption

2024-12-03 00:00

End-users, whose telecom service (Internet, TV, fixed or mobile telephony) has suffered a full interruption of at least 8 consecutive hours, are entitled to a compensation from their telecom operator.

Belgium 2025-1

2024-12-02 00:00

List of frequencies allowed for microphones and in-ear systems.

The BIPT sees a particularly dynamic and responsive mobile market

2024-12-02 00:00

The new BIPT tariff study on Belgian mobile telecommunications services shows that annual savings of up to €312 are possible by comparing offers via www.besttariff.be.

Results of the benchmarking of mobile service tariffs in Belgium [Tariffs applied in Q4 2024]

2024-12-02 00:00

To help consumers gain a better understanding in a dynamic market where offers change rapidly, the BIPT carries out a national price comparison every year.

National benchmarking 2024 - Mobile

2024-12-02 00:00

In order to help consumers better understand their needs and the offers that meet them, the BIPT takes the example of several types of users whose needs have been established in a varied and differentiated way.

Tariffs 2025

2024-12-02 00:00

Fees & charges calculation.

Out-of-court dispute settlement for online platforms

2024-11-29 00:00

If you, as a user of an online platform (such as a social network, marketplace or video-sharing platform) do not agree with a decision of that platform, then you can use an out-of-court dispute settlement procedure.

Decision of 5 November 2024 – [XXX] v VOO

2024-11-27 00:00

After having examined the complaint, the BIPT concludes that VOO’s proposal constitutes the most efficient solution and that this work can be carried out.