Operators: 3559 results found

What is the difference between customs formalities and customs fees?

A shipment coming from a country outside the European Union can be subject to a check and various duties and fees: VAT, import duties (also called “customs duties”) and excise duties (only on specific products such as alcohol, tobacco, etc.).

“Customs formalities” are administrative formalities concerning the collection of the various duties and fees.

Some Internet traders give an estimation of the customs duties and formalities beforehand as soon as the order is placed.

Some postal operators will ask a compensation for performing those customs formalities, payable in addition to the duties and fees; others have already integrated those costs in the fixed costs of their products/services.

NIS-2 Registration

2024-12-04 00:00

This communication provides the procedures for registering or updating the registration data of an entity within the framework of the law of April 26, 2024, establishing a framework for the cybersecurity of networks and information systems of general interest for public security (the "NIS2 law").

NIS2 registration - Additional sectors - sectors subject to the implementing act

2024-12-04 00:00

NIS2 registration - Additional sectors - sectors subject to the implementing act

NIS2 registration – Additional sectors – Sectors other than those subject to the implementing act

2024-12-04 00:00

NIS2 registration – Additional sectors – Sectors other than those subject to the implementing act

NIS2 registration – post and electronic communications

2024-12-04 00:00

NIS2 registration – post and electronic communications

ERGP press release - 27th plenary meeting

2024-12-04 00:00

ERGP press release

Open procedure with European publicity regarding the execution of a study of the postal end-user

2024-12-04 00:00

The BIPT regularly evaluates these user needs via consumer studies

Do interruptions as a consequence of planned works have to be compensated as well?

Yes, provided that there is an interruption of at least 8 hours.

How will the end-user receive the compensation?

Operators are - in the case of a financial compensation - free to determine the way in which they grant the compensation (this can be a credit note for instance, or it can be in the form of a discount on the amount of the fee on the invoice).

They have to communicate the manner of their choice to the end-users in a transparent manner.

When operators wish to compensate the subscribers (or users of prepaid cards) affected in kind (e.g. a free movie), they have to communicate this clearly and give the end-users the choice between this form or a financial compensation.

Do end-users have to make a request in order to be entitled to a compensation?

No.

Save the case of prepaid cards, end-users do not have to request the compensation. It is the operators who have to take the necessary steps.

For operators to be aware of the interruption, it is in the interest of the end-users to immediately report interruptions to their operators.

This is especially so for mobile services, in which case only those customers who have reported the interruption, will receive a compensation.