• The letterbox must be placed within reach (free, easy and without danger) at the border of the public highway.
• The house number must be visible and legible from the location of the letterbox. If you also have a box number, please mention it clearly visibly and legibly on or near the letterbox concerned.

Standards for letterboxes:

• The letterbox aperture must be at least 23 cm wide and 3 cm high.
• The lower edge of the aperture must be situated at a minimum height of 70 cm and the upper edge of the aperture can be situated at a maximum height of 170 cm above the place from where one usually has access to the letterbox.
• The letterbox must be large enough to be delivered a C4 size unfolded item (229 mm by 324 mm) with a 24 mm thickness without damage.

For full details of the regulations, consult the official texts, available via the following link: Justel database.

Operators are entitled to pursue a fair use policy for the use of roaming services within the European Union (and associated countries: Iceland, Norway and Liechtenstein).

There are two ways to implement this:

• Over a period of 4 months the operator can monitor your presence and consumption abroad:
  • If your presence and roaming consumption over 4 months exceeds 50%, your operator has to notify you and ask you to change your behaviour;
  • Once you have been notified by your operator, you have 2 weeks to change your behaviour;
  • If your presence and consumption have not changed by the end of those 2 weeks, your operator may apply a surcharge for the roaming services.

• The operator can restrict the mobile Internet roaming consumption (your data). If you roam and exceed the mobile Internet limit your operator set, he can apply a surcharge for mobile Internet use via roaming. 

Upon exceeding the fair use policy (in any which form), the surcharges applied by the operator, may not exceed the following amounts:

Since 1 January 2021, for customs purposes, the United Kingdom (UK) is treated as a non-EU country.

This means that customs clearance costs will be charged. The agreement between the sender and the addressee will determine who will pay these costs.

For more information about customs- and clearance costs: Since 1 July 2021 new VAT rules are applicable to online purchases.

For more information, we advise you to contact the General Administration of Customs & Excise Duties.

The seller must inform you beforehand about the policy regarding the right of withdrawal and so indicate how and in what time you must return an article. If a seller does not inform you about the terms set in Art. VI.45 and following of the Code of Economic Law you have up to 12 months’ extra time to do so.

There are a few exceptions to the right of withdrawal. Certain goods are excluded. Examples are custom-made products, newspapers, lingerie and perishable food articles. An exhaustive list of the exceptions can be found in Art. VI.53 and following of the Code of Economic Law.

There is only an obligation to offer two delivery modes.

The options include home delivery, a postal point, a parcel locker, etc. There is no obligation to include home delivery.

Shops that only offer collection in their own shops, are exempt from the obligation. They do not have to offer an extra mode of delivery. 

If the dispute cannot be resolved, you can turn to the Ombudsman Services for the Postal Sector, an independent federal service that mediates in disputes.

The ombudsman services treat problems with national and international shipments for all postal companies. The service is free, but first you must have tried to solve the problem together with the company itself. If mediation fails, either party can consider arbitration, a legal procedure or mediation (ADR).

You can file a complaint on the website of the ombudsman services, by post or by e-mail. For more information about the procedure and terms and conditions, please go to the website ombudsmanposte.be.