This website only uses cookies that are necessary for its proper functioning. You cannot block them if you want to have access to this website. BIPT does not use cookies for analytical purposes.

The postal market has been fully liberalised since 1 January 2011.

In order to carry out a first assessment of the perception that private and business users have of the quality and services of postal operators in an environment completely open to competition, Phonecom has been assigned by BIPT the task of conducting a double phone survey.

This survey aimed at determining the behaviour of private as well as business users regarding the sending and receiving of mail, registered items and parcels, and their priorities concerning these types of items.

The results of the survey carried out between July and August 2013 confirm the erosion of sent and received mail volumes, with the exception of the undertakings which receive more mail than before. The volumes of parcels and registered items are stable for private users but rising for undertakings.

As for the global satisfaction concerning bpost services, it remains stable, at a level of 75% among the respondents. Furthermore, 85% of the respondents claim they are still customers of bpost for all the products despite liberalisation.

The survey also confirms the evolution trend towards digital mail, as undertakings consider 50% of their paper mail could be replaced by digital mail in a more or less close future.

Newsletter subscription

To receive alerts via email, please enter your email address and your interest(s).

BIPT processes these personal data (e-mail address (possibly your name and forename) and interests) in order to send you these messages; your data will no longer be processed and will be deleted if you unsubscribe from this service.

You will have to confirm your subscription. You can unsubscribe or modify your profile at any time by clicking on the unsubscription link or by contacting us at webmaster@bipt.be.

Learn more about cookies or the protection of your data.

Back to top