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  • FAQ

    Whoever unexpectedly acquires a station, without being personally authorised to possess or use it, has, from the moment he/she comes into possession of the station, a maximum period of sixty days to apply for a holder’s and operator’s authorisation for that radio station, or only one possession authorisation.

  • FAQ

    Radio amateur clubs registered with BIPT (in order of payment) can apply for a special call sign to mark an event under the following terms and restrictions:

    • The event is associated with the club’s life (special anniversary…);
    • The club participates in an event (e.g. open house in a school or a radio amateur club has a stand);
    • The event has to do with radio (e.g. Marconi’s birthday);
    • A club is not allowed to ask more than two special call signs per calendar year;
    • The special call sign cannot be used during contests;
    • For the anniversary of the club or association, the call sign can be granted for a maximum period of one year;
    • The call signs can have all the prefixes (ON, OP, OQ, OR, OS, OT);
    • They are made of a prefix, a figure, and a series of characters ending with a letter;
    • Call signs using the ON prefix (or the special prefix assigned to all the radio amateurs - see below) can not have a single digit if they have a suffix of 1, 2 or 3 letters;
    • The special call signs cannot be used in the club members’ homes.

    Recognised associations (UBA, VRA, UFRC) can ask a special prefix on the occasion of a particular event and for all the radio amateurs. In that case any radio amateur who wishes to do so can replace the ON in his/her call sign by the special prefix. This authorisation does not apply to short call signs.

    The tariffs for these special call signs are mentioned in the Annex 1 of the Royal Decree of 18 December 2009 on private radio communications and user rights for fixed networks and trunk networks. 

  • FAQ

    The legal protective measures usually concern your contractual rights vis-à-vis the operator.

    Whether you can appeal to a protective measure depends on each individual contract.

    For instance:

    My company with limited liability has concluded one contract with operator A for fixed telephony.

    As part of that contract I have been assigned 2 “fixed” numbers (for the shop).

    My company has also concluded a mobile telephony contract with the same operator A, with 4 accompanying mobile numbers (for me and my staff).

    The protective measures of the Telecom Act apply to the renewal or termination of each separate contract, even though the company has obtained 6 call numbers from the same operator (by way of 2 contracts).

  • FAQ

    Firstly this 

    You can decide to have your number ported immediately or to have it done on a date you agree upon with the new operator.  

    Setting a date can be important if you are still bound by a contract or if there are instalments left on a device. Without an agreement on the porting date you risk having to pay a termination fee to your old operator. 

    One working day  

    Following a visit to your new operator’s store or website or before the porting date set, the new operator checks with the old operator whether everything is technically ready to port the number.  

    After the technical validation the number porting takes one working day at the most.  

    What if there is a delay?  

    If the porting exceeds one working day compared to the date set, you are entitled to a compensation of 3 euros per day of delay. Sometimes the amount is set to 5 euros per day of delay. 

    Always ask your new operator for this compensation. Even though you know or suspect that the problem lies with the old operator.  

    Do this within 6 months following the number porting. 

    In the case of prepaid cards a compensation can be given in the form of extra call credit.  

  • FAQ

    We do not issue ICAO (International Civil Aviation Organization) codes: these are four-letter codes for geographic classification which are assigned to each airport around the world.

    International Civil Aviation Organization codes

  • FAQ

    A form is available; please follow the instructions correctly, particularly the requests for documents that are necessary to process your application.

    The authorisation is free.

    Complete applications are processed in the chronological order of their arrival.

    Contacting us is unnecessary; if your file is incomplete, we will ask you to provide us with the missing elements. As soon as you file is processed, you will receive the authorisation via ordinary mail.

    Ground stations also need to be covered by an authorisation

  • FAQ

    No, a PLB is related to a person not to a vessel.

    However, you have to register your PLB on the website https://www.406registration.com/

  • FAQ

    Certain operators launch offers including applications that are not deducted from the data volume.

    That practice, which goes by the name “zero rating”, is not strictly prohibited. 

    It does not constitute a problem if:

    • the operator ensures that the zero-rating applications’ traffic and the traffic related to the other applications are treated in the same way; 
    • and he provides sufficient volume for the customer to be able to use the applications that are not part of the zero rating. 

    The BIPT keeps a very close eye on these offers so that it can intervene in case there is a problem.
     

  • FAQ

    The recognised training centres are the following:

  • FAQ

    Fixed-term or permanent? 

    Check whether you have a permanent contract or not: this is also specified on your invoice.

    An operator is not allowed to charge anything for the termination of a contract

    • If you have a permanent contract;
    • If your fixed-term contract started at least six months ago.

     

    You have acquired an appliance by way of a conditional sale?

    Good to know: If you have acquired a free or bargain price appliance (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a fixed-term contract. Or if you do not cancel the contract before six months have passed.  

    That extra compensation must not exceed the residual value of the appliance. The residual value should be stated in a repayment table annexed to the contract. 

    If you look in that table at the month you are in you can see what extra compensation is due. 

    Example:

    You have entered into a 24 month contract. When you signed the contract, you “bought” the appliance for € 1.

    The repayment table annexed to the contract is shown below:  

    Month Residual value Month Residual value
    0 € 240 13 € 110
    1 € 230 14 € 100
    2 € 220 15 € 90
    3 € 210 16 € 80
    4 € 200 17 € 70
    5 € 190 18 € 60
    6 € 180 19 € 50
    7 € 170 20 € 40
    8 € 160 21 € 30
    9 € 150 22 € 20
    10 € 140 23 € 10
    11 € 130 24 € 0
    12      

    You decide to terminate the contract after 8 months: the operator can then ask a compensation of € 160.

    Each month the same amount should be subtracted from the residual value of that equipment. After 24 months an operator must not charge any compensation for the appliance anymore.

     

    Use of Easy Switch

    Please use the Easy Switch procedure if you want to switch bundles completely.

    The new operator will handle the entire transfer for you!

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