Consumers: 822 results found Search results <![CDATA[Communication on the household profiles for the national price benchmarking]]> /index.php/consumers/publication/communication-on-the-household-profiles-for-the-national-price-benchmarking 2024-06-27 00:00 <![CDATA[Strong growth of high-speed fixed Internet lines (> 1 Gbps) in 2023]]> /index.php/consumers/publication/strong-growth-of-high-speed-fixed-internet-lines-1-gbps-in-2023 2024-06-26 00:00 <![CDATA[The situation of the electronic communications and television market (2023)]]> /index.php/consumers/publication/the-situation-of-the-electronic-communications-and-television-market-2023 2024-06-26 00:00 <![CDATA[Statistiken des elektronischen Kommunikationssektors 2023: Präsentation]]> /index.php/consumers/publication/statistiken-des-elektronischen-kommunikationssektors-2023-prasentation 2024-06-26 00:00 <![CDATA[Economic situation of the telecoms sector 2023 : data]]> /index.php/consumers/publication/economic-situation-of-the-telecoms-sector-2023-data 2024-06-26 00:00 <![CDATA[Again strong mobile data growth and faster 5G roll-out in 2023]]> /index.php/consumers/publication/again-strong-mobile-data-growth-and-faster-5g-roll-out-in-2023 2024-06-24 00:00 <![CDATA[My fixed Internet seems to be slower than usual (3) - When and with whom can I lodge a complaint?]]> Where there is a continuous or regular significant difference between the actual speeds of the Internet access service and the speeds specified by the ISP in the contract.

 

  1. If that is the case, then the ISP should basically take actions to reach the promised level. If these actions do not solve the problem, then you are entitled to other contractual remedial measures, such as compensation for the damage and/or the dissolution of the contract.
  2. Secondly, if you do not achieve a satisfactory result with the operator, you can also contact the Office of the Ombudsman for Telecommunications, which will mediate free of charge in order to reach an amicable settlement of the dispute.
  3. In a third instance (or immediately after a prior written notice of the operator), the court can issue a binding ruling on the non-compliance with the contract.
]]> <![CDATA[My fixed Internet seems to be slower than usual (1) - What can I do?]]> Find out first what speed your operator promised you in your contract

Do not assume that you will get the speeds the operators advertise in their advertisements.

Fixed Internet service providers (ISPs) have to mention the minimum, maximum and generally available speeds in their contracts and on their websites as well. 

A BIPT Decision defines how these values have to be interpreted concretely, taking into account the set-up of networks in Belgium:

  • “the minimum speed” shall be understood as the value of the speed the access provider will never drop below, unless there is an interruption of service;
  • “generally available speed” shall be understood as the value of the speed that an end-user would expect to obtain for most of the time when accessing the service (i.e. for at least 95% of the time);
  • "maximum speed" shall be understood as the value of the speed which the user may expect at certain times, in principle at least once per 24-hour period. 

The actual speeds shall be between the minimum and maximum speeds and preferably as close as possible to the generally available speed.

]]> <![CDATA[A new step in combatting telephone fraud]]> /index.php/consumers/publication/a-new-step-in-combatting-telephone-fraud 2024-06-13 00:00 <![CDATA[No candidacies for the auction of the 3410-3430 MHz band after a second call]]> /index.php/consumers/publication/no-candidacies-for-the-auction-of-the-3410-3430-mhz-band-after-a-second-call 2024-06-07 00:00