Ibpt -> Consumers -> Telephone Most recent 20 entries Thu, 20 Sep 2018 16:55:07 +0200 Zend_Feed_Writer 1.11.11 (http://framework.zend.com) http://www.bipt.be Communication by the BIPT Council of 18 June 2018 regarding mobile coverage and the use of wireless connections inside buildings Tue, 19 Jun 2018 14:05:00 +0200 https://www.bipt.be/en/consumers/telephone/quality-of-service/communication-by-the-bipt-council-of-18-june-2018-regarding-mobile-coverage-and-the-use-of-wireless-connections-inside-buildings https://www.bipt.be/en/consumers/telephone/quality-of-service/communication-by-the-bipt-council-of-18-june-2018-regarding-mobile-coverage-and-the-use-of-wireless-connections-inside-buildings Survey of BIPT on your phone, Internet and television consumption
A questionnaire has been sent to individuals selected by the National Register according to their age, their gender and the region they live in; the anonymity of all answers is guaranteed.

The questionnaire must be returned by 1 May.

If you require more information, you can contact Profacts at 09/244 06 74.]]>
Fri, 02 Feb 2018 00:00:00 +0100 https://www.bipt.be/en/consumers/news/65-survey-of-bipt-on-your-phone-internet-and-television-consumption https://www.bipt.be/en/consumers/news/65-survey-of-bipt-on-your-phone-internet-and-television-consumption
A questionnaire has been sent to individuals selected by the National Register according to their age, their gender and the region they live in; the anonymity of all answers is guaranteed.

The questionnaire must be returned by 1 May.

If you require more information, you can contact Profacts at 09/244 06 74.]]>
FAQ of BIPT for the attention of the consumers relating to the compulsory identification of prepaid card users Fri, 08 Sep 2017 14:48:00 +0200 https://www.bipt.be/en/consumers/telephone/prepaid-cards/faq-of-bipt-for-the-attention-of-the-consumers-relating-to-the-compulsory-identification-of-prepaid-card-users https://www.bipt.be/en/consumers/telephone/prepaid-cards/faq-of-bipt-for-the-attention-of-the-consumers-relating-to-the-compulsory-identification-of-prepaid-card-users Telecom users’ perception: results of the annual survey (2017)
Users found it was sometimes difficult to compare prices and services and often knew nothing of the basic rights regarding telecommunications. The evolution in the use of telecommunications services is worth noting. For example, the use of mobile Internet and some applications thanks to which it is possible to use message and telephony services over t]]>
Thu, 31 Aug 2017 00:00:00 +0200 https://www.bipt.be/en/consumers/news/63-telecom-users-perception-results-of-the-annual-survey-2017 https://www.bipt.be/en/consumers/news/63-telecom-users-perception-results-of-the-annual-survey-2017
Users found it was sometimes difficult to compare prices and services and often knew nothing of the basic rights regarding telecommunications. The evolution in the use of telecommunications services is worth noting. For example, the use of mobile Internet and some applications thanks to which it is possible to use message and telephony services over t]]>
Easy Switch Easy Switch is a process put in place to simplify the change of operators when you have at least one Internet access service or one television service.

The procedure will come into force on 1 July 2017. It is regulated by  Can I take out a subscription with an operator of another EU Member State and use it permanently in Belgium The purpose of the European roaming regulation is not to allow permanent roaming, i.e. purchasing a subscription or a prepaid card from an operator in another EU Member State in order to use it permanently in Belgium.

The regulation allows the operators to apply a fair use policy to protect themselves from such use of roaming services. Exceeding the operator’s fair use pol]]> Wed, 31 May 2017 15:33:23 +0200 https://www.bipt.be/en/consumers/faq/207-can-i-take-out-a-subscription-with-an-operator-of-another-eu-member-state-and-use-it-permanently-in-belgium https://www.bipt.be/en/consumers/faq/207-can-i-take-out-a-subscription-with-an-operator-of-another-eu-member-state-and-use-it-permanently-in-belgium The purpose of the European roaming regulation is not to allow permanent roaming, i.e. purchasing a subscription or a prepaid card from an operator in another EU Member State in order to use it permanently in Belgium.

The regulation allows the operators to apply a fair use policy to protect themselves from such use of roaming services. Exceeding the operator’s fair use pol]]> Prepaid card - What do the new regulations relate to? What will change?

The new regulation, laid down in Prepaid card - In which cases does one have to identify oneself? I wish to buy a prepaid card. What do I have to do?

Your operator is only allowed to activate your prepaid card (i.e. render it useable) after he has established your identity.

He is not allowed to activate your card if he perceives an anomaly or an error relating to your identity.

What do I have to do if my operator asks me to identify myself again? Thu, 08 Dec 2016 14:48:10 +0100 https://www.bipt.be/en/consumers/faq/205-prepaid-card-in-which-cases-does-one-have-to-identify-oneself https://www.bipt.be/en/consumers/faq/205-prepaid-card-in-which-cases-does-one-have-to-identify-oneself I wish to buy a prepaid card. What do I have to do?

Your operator is only allowed to activate your prepaid card (i.e. render it useable) after he has established your identity.

He is not allowed to activate your card if he perceives an anomaly or an error relating to your identity.

What do I have to do if my operator asks me to identify myself again? Prepaid card - Who has to identify himself? How can a legal person (non-profit organisation, company, etc.) purchase prepaid cards?

When one or more prepaid cards are bought on behalf of a legal person (non-profit organisation, company, etc.) it is the private person (one of the representatives) requesting the activation of the card who will have to identify himself. Usually this is the legal person’s prepaid cards manager (the “fleet man]]> Thu, 08 Dec 2016 14:29:36 +0100 https://www.bipt.be/en/consumers/faq/204-prepaid-card-who-has-to-identify-himself https://www.bipt.be/en/consumers/faq/204-prepaid-card-who-has-to-identify-himself How can a legal person (non-profit organisation, company, etc.) purchase prepaid cards?

When one or more prepaid cards are bought on behalf of a legal person (non-profit organisation, company, etc.) it is the private person (one of the representatives) requesting the activation of the card who will have to identify himself. Usually this is the legal person’s prepaid cards manager (the “fleet man]]> Prepaid card - How do you have to identify yourself? When do you have to identify yourself?

You can identify yourself upon the purchase of the prepaid card (e.g. in a point of sale) or later (e.g. when you buy the prepaid card in a point of sale unable to identify you). You will then have to identify yourself later through the operator’s website.

Determine the identification method(s) proposed by your operator. ]]> Thu, 08 Dec 2016 11:47:01 +0100 https://www.bipt.be/en/consumers/faq/203-prepaid-card-how-do-you-have-to-identify-yourself https://www.bipt.be/en/consumers/faq/203-prepaid-card-how-do-you-have-to-identify-yourself When do you have to identify yourself?

You can identify yourself upon the purchase of the prepaid card (e.g. in a point of sale) or later (e.g. when you buy the prepaid card in a point of sale unable to identify you). You will then have to identify yourself later through the operator’s website.

Determine the identification method(s) proposed by your operator. ]]> Prepaid card - Risk of fraud What type of fraud can I fall victim to?

You should be extra careful with a third party who might try and pose as your operator, asking for your identification data and documents and causing you harm (abuse these data and documents, make a call to a number with a surcharge, etc.).

These are examples of questions that are (may be) unlawful: