Ibpt -> Consumers -> Post Most recent 20 entries Thu, 22 Aug 2019 11:35:26 +0200 Zend_Feed_Writer 1.11.11 (http://framework.zend.com) http://www.bipt.be BIPT is now on Facebook BIPT is now on Facebook, a platform you may already know and use. This is the address of our page: https://www.facebook.com/BIPT-IBPT-367997823842468/

First, that page will show messages promoting the smartphone application specifically developed for BIPT: BIPT Speedtest (available on the App Store and https://www.facebook.com/BIPT-IBPT-367997823842468/

First, that page will show messages promoting the smartphone application specifically developed for BIPT: BIPT Speedtest (available on the App Store and map of the postal operators’ postal points (parcel lockers, mailboxes, postal offices, staffed points for dispatching and receiving postal items).You can search for a postal point based on the geo location or based on a postal code or the name of a municipality and/or street name.If you so desire it is possible to specify which kind of service (letters, parce]]> Thu, 25 Oct 2012 12:03:14 +0200 https://www.bipt.be/en/consumers/faq/83-how-can-i-find-the-closest-red-post-box-and-the-last-post-box-clearance https://www.bipt.be/en/consumers/faq/83-how-can-i-find-the-closest-red-post-box-and-the-last-post-box-clearance By means of the map of the postal operators’ postal points (parcel lockers, mailboxes, postal offices, staffed points for dispatching and receiving postal items).You can search for a postal point based on the geo location or based on a postal code or the name of a municipality and/or street name.If you so desire it is possible to specify which kind of service (letters, parce]]> How can I find the closest postal point? cartography  of the postal operators’ postal points (parcel lockers, mailboxes, postal offices, staffed points for dispatching and receiving postal items). You can search for a postal point based on the geo location or based on a postal code or the name of a municipality and/or street name. If you so desire it is possible to specify which kind of service (letters, parcels or exp]]> Thu, 25 Oct 2012 12:02:08 +0200 https://www.bipt.be/en/consumers/faq/82-how-can-i-find-the-closest-postal-point https://www.bipt.be/en/consumers/faq/82-how-can-i-find-the-closest-postal-point cartography  of the postal operators’ postal points (parcel lockers, mailboxes, postal offices, staffed points for dispatching and receiving postal items). You can search for a postal point based on the geo location or based on a postal code or the name of a municipality and/or street name. If you so desire it is possible to specify which kind of service (letters, parcels or exp]]> Does there exist a specific quality standard regarding obituaries ? There are no special quality standards for obituaries but the fourth management contract however does state that bpost needs to find the best means to give priority to the delivery of items that are related to family events. 

If you want to be sure that your obituaries are treated with the necessary urgency, bpost recommends that you deliver them to a postal office counter.

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Thu, 25 Oct 2012 12:00:07 +0200 https://www.bipt.be/en/consumers/faq/81-does-there-exist-a-specific-quality-standard-regarding-obituaries https://www.bipt.be/en/consumers/faq/81-does-there-exist-a-specific-quality-standard-regarding-obituaries There are no special quality standards for obituaries but the fourth management contract however does state that bpost needs to find the best means to give priority to the delivery of items that are related to family events. 

If you want to be sure that your obituaries are treated with the necessary urgency, bpost recommends that you deliver them to a postal office counter.

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I want to receive my mail before 9 a.m. – how do I proceed? You will find the terms of this service at bpost’s website: www.bpost.be, or TBC-Post’s website: www.tbc-post.com.

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Thu, 25 Oct 2012 11:59:28 +0200 https://www.bipt.be/en/consumers/faq/80-i-want-to-receive-my-mail-before-9-a-m-how-do-i-proceed https://www.bipt.be/en/consumers/faq/80-i-want-to-receive-my-mail-before-9-a-m-how-do-i-proceed You will find the terms of this service at bpost’s website: www.bpost.be, or TBC-Post’s website: www.tbc-post.com.

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What standards does my letterbox have to comply with ?
  • Should there be multiple letterboxes for one and the same number, each letter box has to mention a separate box number.
  • Every letterbox has to have an aperture of at least 23 cm by 3 cm.
  • The lower edge of the aperture has to be situated at a minimum height of 70 cm and the upper edge of the aperture situated at a maximum height of 170 cm. ]]> Thu, 25 Oct 2012 11:58:08 +0200 https://www.bipt.be/en/consumers/faq/79-what-standards-does-my-letterbox-have-to-comply-with https://www.bipt.be/en/consumers/faq/79-what-standards-does-my-letterbox-have-to-comply-with
  • Should there be multiple letterboxes for one and the same number, each letter box has to mention a separate box number.
  • Every letterbox has to have an aperture of at least 23 cm by 3 cm.
  • The lower edge of the aperture has to be situated at a minimum height of 70 cm and the upper edge of the aperture situated at a maximum height of 170 cm. ]]> I am taking a journey – what to do with my mail ? If you are travelling your daily mail will, in principle, be delivered to your home address.

    However, should you wish to receive your mail at your holiday address(in Belgium or abroad) or if you want to avoid your letterbox from exploding during your absence, you can subscribe to a specific pay service of bpost, namely "Mutapost Holiday". This specific bpost service offers you the following choices:

    • forwarding to your ]]> Thu, 25 Oct 2012 11:55:19 +0200 https://www.bipt.be/en/consumers/faq/78-i-am-taking-a-journey-what-to-do-with-my-mail https://www.bipt.be/en/consumers/faq/78-i-am-taking-a-journey-what-to-do-with-my-mail If you are travelling your daily mail will, in principle, be delivered to your home address.

      However, should you wish to receive your mail at your holiday address(in Belgium or abroad) or if you want to avoid your letterbox from exploding during your absence, you can subscribe to a specific pay service of bpost, namely "Mutapost Holiday". This specific bpost service offers you the following choices:

      • forwarding to your ]]> Can I ask bpost to forward my mail when I move ? Yes, you can do this through bpost’s premium service “Do My Move”. This service allows you to ask bpost to forward your correspondence to your new address. This service can be asked in the postal offices or on bpost’s website. To this effect you need to complete a specific form and have it signed by a user older than 15. You then take this form and a copy of the identity cards of all users older than 15 years to a postal]]> Thu, 25 Oct 2012 11:53:47 +0200 https://www.bipt.be/en/consumers/faq/77-can-i-ask-bpost-to-forward-my-mail-when-i-move https://www.bipt.be/en/consumers/faq/77-can-i-ask-bpost-to-forward-my-mail-when-i-move Yes, you can do this through bpost’s premium service “Do My Move”. This service allows you to ask bpost to forward your correspondence to your new address. This service can be asked in the postal offices or on bpost’s website. To this effect you need to complete a specific form and have it signed by a user older than 15. You then take this form and a copy of the identity cards of all users older than 15 years to a postal]]> What are single piece tariffs ? Single piece tariffs are tariffs that have been laid down in the general terms of the postal service provider for postal items that are delivered individually.

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        Thu, 25 Oct 2012 11:51:54 +0200 https://www.bipt.be/en/consumers/faq/76-what-are-single-piece-tariffs https://www.bipt.be/en/consumers/faq/76-what-are-single-piece-tariffs Single piece tariffs are tariffs that have been laid down in the general terms of the postal service provider for postal items that are delivered individually.

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        When does bpost distribute newspapers ? In conformity with the fourth management contract bpost has to deliver the daily newspapers recognised by bpost according to the following principles:

        • from Monday until Friday (except for holidays) 100% of the daily newspapers in question need to be delivered during the early rounds that normally finish at 7.30 a.m.;

        • on Saturdays (except for holidays) 100% of the daily newspapers in question need to be delivered durin]]> Thu, 25 Oct 2012 11:48:49 +0200 https://www.bipt.be/en/consumers/faq/75-when-does-bpost-distribute-newspapers https://www.bipt.be/en/consumers/faq/75-when-does-bpost-distribute-newspapers In conformity with the fourth management contract bpost has to deliver the daily newspapers recognised by bpost according to the following principles:

          • from Monday until Friday (except for holidays) 100% of the daily newspapers in question need to be delivered during the early rounds that normally finish at 7.30 a.m.;

          • on Saturdays (except for holidays) 100% of the daily newspapers in question need to be delivered durin]]> Article Should you wish to send international parcels, you need to take into account the customs legislation. There are also rules and formalities to be fulfilled for incoming parcels from non EU countries. 

            It is the sender’s responsibility to verify which documents are necessary for items outside the EU. The sender needs to fill out these documents, sign them and put them “under cover”, taped to the back of the parcel. The information mentioned applies to the majorit]]> Thu, 25 Oct 2012 11:46:54 +0200 https://www.bipt.be/en/consumers/faq/74- https://www.bipt.be/en/consumers/faq/74- Should you wish to send international parcels, you need to take into account the customs legislation. There are also rules and formalities to be fulfilled for incoming parcels from non EU countries. 

            It is the sender’s responsibility to verify which documents are necessary for items outside the EU. The sender needs to fill out these documents, sign them and put them “under cover”, taped to the back of the parcel. The information mentioned applies to the majorit]]> What is the period of limitation for claims and complaints against a postal operator? Each complaint and legal claim against a postal operator expires after one year following the day on which the item that is the object of the complaint or legal claim, is received by the postal operator.

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            Thu, 11 Oct 2012 14:07:32 +0200 https://www.bipt.be/en/consumers/faq/73-what-is-the-period-of-limitation-for-claims-and-complaints-against-a-postal-operator https://www.bipt.be/en/consumers/faq/73-what-is-the-period-of-limitation-for-claims-and-complaints-against-a-postal-operator Each complaint and legal claim against a postal operator expires after one year following the day on which the item that is the object of the complaint or legal claim, is received by the postal operator.

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            I am unhappy with bpost’s or another postal service provider’s service – where can I lodge a complaint? First of all a complaint is lodged with the postal operator concerned.

            If the result is unsatisfactory, the Office of the Ombudsman for the Postal Sector may be called upon by lodging a written complaint. You can do this:

            • Electronically: preferably by means of the form o]]> Thu, 11 Oct 2012 14:06:36 +0200 https://www.bipt.be/en/consumers/faq/72-i-am-unhappy-with-bposts-or-another-postal-service-providers-service-where-can-i-lodge-a-complaint https://www.bipt.be/en/consumers/faq/72-i-am-unhappy-with-bposts-or-another-postal-service-providers-service-where-can-i-lodge-a-complaint First of all a complaint is lodged with the postal operator concerned.

              If the result is unsatisfactory, the Office of the Ombudsman for the Postal Sector may be called upon by lodging a written complaint. You can do this:

              • Electronically: preferably by means of the form o]]> Complaint handling Every postal service provider is obliged to meet a number of conditions regarding complaint handling:

                • implementing transparent, simple and inexpensive procedures for dealing with users’ complaints in a fair and swift manner, in cases involving loss, theft, damage or non-compliance with service quality standards, including a procedure for determining where responsibility lies in cases where several service providers are involved;

                • providing informa]]> Thu, 11 Oct 2012 14:01:00 +0200 https://www.bipt.be/en/consumers/post/complaints-problems/complaint-handling https://www.bipt.be/en/consumers/post/complaints-problems/complaint-handling Every postal service provider is obliged to meet a number of conditions regarding complaint handling:

                  • implementing transparent, simple and inexpensive procedures for dealing with users’ complaints in a fair and swift manner, in cases involving loss, theft, damage or non-compliance with service quality standards, including a procedure for determining where responsibility lies in cases where several service providers are involved;

                  • providing informa]]> Quality of service of other service providers The universal service provider is subject to a number of quality requirements. bpost has been initially designated by law as universal service provider until 31 December 2018. bpost will then continue to provide the universal service on the basis of a management contract concluded with the State for a period of five years, i.e. until 31 December 2023. The other postal services providers are not subject to specific quality standards.

                    All postal service providers however, whet]]> Thu, 11 Oct 2012 13:59:00 +0200 https://www.bipt.be/en/consumers/post/complaints-problems/quality-of-service-of-other-service-providers https://www.bipt.be/en/consumers/post/complaints-problems/quality-of-service-of-other-service-providers The universal service provider is subject to a number of quality requirements. bpost has been initially designated by law as universal service provider until 31 December 2018. bpost will then continue to provide the universal service on the basis of a management contract concluded with the State for a period of five years, i.e. until 31 December 2023. The other postal services providers are not subject to specific quality standards.

                    All postal service providers however, whet]]> Complaints & problems In case of a complaint or problem:

                    • Contact the operator who provided the service.
                    • Should the issue not be resolved, you can contact the Service of the Ombudsman for the Postal Sector: www.omps.be.
                    ]]> Thu, 11 Oct 2012 13:56:00 +0200 https://www.bipt.be/en/consumers/post/complaints-problems https://www.bipt.be/en/consumers/post/complaints-problems In case of a complaint or problem:

                    • Contact the operator who provided the service.
                    • Should the issue not be resolved, you can contact the Service of the Ombudsman for the Postal Sector: www.omps.be.
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